What are the responsibilities and job description for the Box Office Coordinator position at ASM Global?
Tacoma City Theaters, managed by Legends Global, has an opening for a part-time Box Office Coordinator. The primary responsibilities include assisting with coordinating, planning, and organizing box office sales, assisting with event programming, and assisting with staff management and oversight of the box office ticket sellers and ticket takers at Pantages Theater, Rialto Theater, and Theatre on the Square. This position reports directly to the Box Office Manager.
Essential Duties and Responsibilities
Assist Box Office Manager with event programming and all elements of ticketed events using software including Ticketmaster TMWin HOST, TM1 Events and Archtics
Communicate effectively, professionally and positively with customers, promoters, venue staff, vendors and ticketing company representatives
Solve problems and provide exceptional customer service
Maintain accurate inventory of all tickets distributed and available for sale
Monitor daily ticket sales for all upcoming events and communicate information to venue management and promoters
Maintain updated information in all event and settlement files for each event including all event sales, modifications, and settlement reports
Assist with training and supervising box office ticket sellers and ticket takers in accordance with box office policies, venue’s human resource policies, and applicable laws
Answer phone calls during box office hours
Prepare and submit box office reports for event settlement as needed
Submit daily reports of sales transactions to Box Office Manager
Ensure PCI compliance rules are followed
Assist the Box Office Manager with all box office functions
Manage all box office duties and box office staff when Box Office Manager is out of office
All other duties and responsibilities as assigned
Education And Work Experience
At least one year of box office experience with Ticketmaster (TMWin HOST or TM1 is preferred)
At least one year of supervisory experience is preferred
High School diploma or equivalent is required
Associate degree or two years of related work experience is preferred
Skills And Abilities
Strong attention to detail and proofreading skills
Organizational and project management skills
Ability to reconcile financial information and keep accurate records
Ability to accurately anticipate and act upon the needs of the box office and customers
Ability to organize pertinent information and communicate effectively with customers, team members, and other venue staff
Self-directed, ability to function both independently and as a team member
Ability to handle multiple priorities, solve problems and make decisions and work with minimal instruction or supervision
Strong customer service skills
Experience with Microsoft Excel, Microsoft Outlook, and Microsoft Word and Google Chrome
Must communicate well in person, over the phone and through email
Must have professional attitude, appearance and personality
Knowledge of supervisory principles and practices
Physical Demands
Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, climbing stairs, bending, crouching, reaching, grabbing and/or sitting and/or standing up for up to 2 hours at a time
May be required to work both indoors and outdoors as required by event
Position requires ability to handle high noise levels during some events
Position requires availability to work extended and flexible hours during the day as well as nights, weekends and holidays based on event schedule
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation
Hourly Rate: $21-23 per hour (Non-exempt)
Overtime: time and one half paid for weekly hours over 40
Sick leave paid in accordance with Washington state law
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Salary : $21 - $23