Behavioral Health Medical Receptionist / Scheduler

Job Overview
We are seeking a dynamic and compassionate Behavioral Health Medical Receptionist / Scheduler to join our dedicated healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional front desk support while efficiently managing appointment scheduling and administrative tasks. Your energetic approach and attention to detail will ensure smooth clinic operations, foster positive patient experiences, and support the delivery of high-quality behavioral health care. The ideal candidate will possess strong medical administrative skills, proficiency with electronic health record (EHR) systems, and a passion for helping others thrive.

Duties

• Greet patients warmly upon arrival, ensuring a welcoming environment and excellent patient service.
• Schedule, reschedule, and confirm appointments using our Valant EHR.
• Verify insurance coverage, perform insurance eligibility checks, and facilitate insurance verification processes.
• Collect and review patient documentation, including intake forms, medical histories, and care plans to ensure accuracy and completeness.
• Handle multi-line phone systems with professional phone etiquette, directing calls appropriately and managing appointment inquiries.
• Maintain accurate medical records by filing documents correctly and updating electronic health records in compliance with HIPAA regulations.
• Process medical billing and collections related to behavioral health services while adhering to CPT coding, ICD-10/ICD-9 coding standards, and Medicare guidelines.
• Assist with documentation review, ensuring all clinical notes and billing information meet regulatory standards.
• Support clinic operations by managing appointment reminders, follow-up scheduling, and patient communication efforts.
• Collaborate with clinical staff to coordinate care plans and ensure seamless patient flow throughout the clinic day.

Skills

• Extensive experience with Valant EMR/EHR system
• Strong knowledge of medical terminology, CPT coding, ICD-10/ICD-9 coding, and medical billing procedures.
• Proficiency in insurance verification processes including Medicare and private insurers.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with Valant health information management is a plus.
• Exceptional customer service skills with the ability to handle sensitive information discreetly under HIPAA guidelines.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic or medical office experience with front desk or administrative support roles preferred.
• Strong organizational skills for managing appointment schedules, filing systems (both electronic and paper), and documentation review tasks.
• Effective communication skills with professional phone etiquette and active listening capabilities.
• Ability to multitask efficiently in a fast-paced healthcare environment while maintaining accuracy in all tasks. Join our team as a Behavioral Health Medical Receptionist / Scheduler if you’re energized by helping others access compassionate care while utilizing your administrative expertise! This role offers an opportunity to make a meaningful difference in patients’ lives through efficient clinic operations and outstanding service delivery.

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $17 - $19