What are the responsibilities and job description for the Operations Support Specialist position at Ashley Job Opportunities?
The Operations Support Specialist role is to keep daily operations running with accuracy, speed, and service excellence. In this role, you’ll provide end-to-end support across logistics functions—tracking freight, supporting customers, maintaining safety compliance, and validating critical data. You’ll be the link between internal teams, carriers, and 3PL partners, ensuring shipments move seamlessly and customers get the service they expect.
Primary Job Functions
Tracking & Tracing
- Manage shipment tracking through ADS systems, resolving discrepancies and providing real-time updates
Customer Service & Support
- Deliver responsive customer service for furniture and 3PL operations
- Address inquiries, resolve issues, and keep communication flowing between stakeholders
Operational Administration
- Validate operational data for accuracy across multiple systems
- Process Proof of Delivery (POD) documentation and research delivery disputes
Performance & Reporting
- Monitor on-time performance (OTP) metrics
- Generate reports, highlight trends, and identify opportunities for improvement
Skills & Experience
- Experience in logistics, supply chain, or transportation support roles
- Strong organizational skills with the ability to handle multiple priorities
- Excellent communication and problem-solving skills
- Tech-savvy with proficiency in logistics systems, data validation, and reporting tools
- Detail-driven with a focus on accuracy and follow-through