What are the responsibilities and job description for the RECEPTIONIST - AOSM (FT) position at Ashe Memorial Hospital?
At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."
“To meet the needs of the community by delivering patient-centered, high quality health care.”
We are proud to have been voted Ashe’s Best Place to Work in 2022, 2023, 2024, and 2025 — a reflection of our strong culture, dedicated team, and commitment to excellence.
When you join Ashe Memorial Hospital, you become part of an award-winning organization recognized as Ashe’s Best Hospital, along with honors for Best Surgeon, Physician, Nurse, FNP, Nurse, and Best Medical Practice!
This is your opportunity to make a meaningful impact in a close-knit community — where your work truly matters and your contributions are valued.
Come grow with us and help make a large difference in a small community.
Full time, day shift in Ashe Orthopedic Surgery & Sports Medicine.
JOB SUMMARY:
Responsible for checking in patient with responsibilities generally including obtaining necessary personal and financial data. Posts payments received, prepare deposits and balances records. Answers phone and schedules appointments. Must display appropriate customer service skills at all times.
MINIMUM JOB QUALIFICATIONS:
Education: High School Diploma or equivalent preferred.
Experience:
1. Prior medical office experience preferred with knowledge of Insurance copay's and referrals a necessity. Prior authorization knowledge a plus.
2. 2 years' administrative experience.
3. Familiarity with medical and insurance legislation.
4. Proficiency of healthcare operations.
License/Certifications: None.
ESSENTIAL FUNCTIONS:
1. Coordinates operations of front office.
2. Greets patients in a warm manner.
3. Scanning into patient charts (electronic medical record), answers telephone, transferring calls and or taking accurate messages.
4. Schedules appointment and makes referral appointments.
5. Check in patients, help patients to complete necessary registration and medical history forms, and insurance information to make chart.
6. Accurately post charges and payments.
7. Accurately code diagnosis.
8. Balances cash drawer according to AMH procedures.
9. Demonstrates good verbal and written communication and telephone skills.
10. Abide by policies and procedures of AMH.
11. Interview patients for case histories prior to appointments.
12. Schedule and coordinate appointments.
13. Assist patients with initial paperwork.
14. Accurately update and maintain patients' health records.
15. Verify insurance coverage and assist the billing department with processing claims.
16. Communicate test results to patients when directed by physicians or nursing professionals.
17. Assist patients with re-scheduling appointments and other scheduling issues.
18. Inform patients of credit card declines and other billing issues.
19. Assist with other duties as assigned.
Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.
To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.
Criminal background check and pre-employment drug screen required upon conditional job offer.
***Benefits apply the 1st of the month following employment, per policy.***
*For full job description and benefits, please contact Human Resources.
Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.