What are the responsibilities and job description for the CSR/Dispatcher position at Ascension Property Services (APS)?
Service Dispatcher dba Knights Mechanical
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Are you looking to join an established, fast growing, company with a close family feel? A job with work life balance, a company that cares about you, provides an above average benefit package, and room for advancement? Knights Mechanical is the place for you.
Knights Mechanical is a Mechanical Contractor and part of Ascension Property Services (APS) a nationwide group of specialty trade contractors with decades of experience in nearly all types of construction, service, including commercial, healthcare, educational, hospitality, manufacturing, and institutional. Our customer-focused, employee-driven business model builds long-term partners through loyalty, consistency, and expertise. We are looking for individuals who share our passion for helping customers, have a positive attitude and are committed to always offering their very best workmanship and customer care.
Currently we are seeking a professional to fill the position of Service Dispatcher. Candidate must be capable of working on multiple projects simultaneously. This person must be a problem-solver, multi-tasker, have exceptional communication skills, organizational skills, and a willingness to adapt and learn. Service Dispatcher will also utilize their customer service training to educate and establish rapport and assist customer in choosing service and products.
Pay Range: $18-$22/hr depending on experience
Benefits
- Weekly Pay
- Flexible, full time schedule with occasional overtime
- Company matched 401K
- Health, Dental, Vision
- Free Basic Life Insurance
- Voluntary Life
- Short and Long Term Disability
- Paid Holidays
- Paid Time Off
Job Duties and Responsibilities:
- Always maintain professionalism and excellent customer service
- Speak clearly, distinctly, and professionally on the telephone and face to face encounters
- Answer multiline telephone in a professional manner
- Work as a team player and be willing to assist co-workers in other duties
- Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to technicians
- Speaking with supervisors or customers to resolve problems
- Be able to utilize phone, cell phone, text, email, and internet at a high level of expertise
- Be able to listen and resolve customer inquiries while updating account information
- Ability to work in a fast-paced environment where changes are common
Requirements:
- Previous experience in customer service required
- HVAC and or Plumbing knowledge is a plus
Please note the selected candidate will be required to submit to full pre-employment background and drug screen.
Salary : $18 - $22