Mobile Technical Support Specialist

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Mobile Technical Support Specialist

Overview:

• The Mobile Technical Support Specialist will be responsible for managing and supporting enterprise mobile operations.
• This role focuses on provisioning, troubleshooting, and maintaining mobile devices (iOS and Android) while collaborating with vendors and carriers to ensure optimal performance and cost efficiency.
• The specialist will play a key role in supporting large-scale mobile deployments and ensuring a secure, reliable, and user-friendly mobile environment for associates.

Key Responsibilities:

• Provide technical support for mobile devices, including troubleshooting hardware, software, and connectivity issues.

• Handle device provisioning, activation, and configuration for new and existing users.

• Manage incident and asset tracking through ServiceNow, ensuring timely resolution of user requests.

• Maintain and administer Mobile Device Management (MDM) systems such as Workspace UEM, ensuring compliance and security standards.

• Work closely with mobile carriers for activations, billing corrections, and global plan adjustments.

• Analyze and optimize cellular lines of service to manage corporate spend efficiently.

• Collaborate with internal IT teams (Help Desk, Network, Security, and Asset Management) and external vendors to resolve issues.

• Use Excel and Sheets for data analysis, tracking, and reporting of mobile device usage and inventory.
  

Basic Qualifications:

• High school diploma, GED, or equivalent certification.

• 2 years of experience in Help Desk or Level 2 Technical Support.

• 2 years of experience in IT asset management.

• 1 year of hands-on experience supporting mobile devices (iOS/Android).

• 2 years of experience with ServiceNow .

Preferred Qualifications:

• 3 years of technical support or Help Desk experience.

• 2 years of experience with Mobile Device Management (MDM) systems.

• 1 years of experience using ServiceNow in enterprise environments.

Salary Range: The annual [salary/hourly rate] for this position is between [$35,000-40,000 annually]/[$20.00-25.00 per hour). Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Preferred Skills

Job details

About Ascendion