Mobile Endpoint Specialist

About Ascendion: 

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
• Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Mobile Endpoint Specialist 

Job Summary:

We are seeking a Mobile Endpoint Specialist to support enterprise operations. This role is responsible for provisioning, deploying, and managing mobile devices across the organization while partnering with vendors and carriers to optimize corporate mobile spend. The ideal candidate will have strong experience in mobile device management, troubleshooting, and IT asset management.

Key Responsibilities: 

• Troubleshoot and resolve mobile device hardware and software issues
• Manage and optimize cellular services, including:
  • Service plan corrections
  • Adding/removing lines
  • Adjusting global plans
• Day-to-day device enrollment, provisioning, and monitoring for smartphones
• Build, support, and maintain Mobile Device Management (MDM) environments for iOS and Android devices
• Ensure compliance with security and operational configurations
• Collaborate with internal teams such as:
  • Help Desk
  • Information Security
  • Network & Architecture teams
  • Identity Management
• Work closely with vendors and carriers to resolve technical issues
• Utilize ServiceNow for asset and incident management
• Manage devices using Workspace ONE UEM
• Analyze and report data using Excel and GSheets formulas

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• 2 years of experience in Help Desk / L2 Support
• 2 years of experience in IT Asset Management
• 1 year of experience supporting mobile devices
• 2 years of experience with ServiceNow

Location: Richmond, VA (Onsite role)

Salary and Other Compensation:The annual [salary/hourly rate] for this position is between [$35,000- 40,000 annually]/[$20.00- $24.00 per hour].  Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] 

Want to change the world? Let us know.

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