What are the responsibilities and job description for the Help Desk Support Specialist position at Ascendion?
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
*** About the Role ***
Job Title: Help Desk Support Specialist
Key Responsibilities:
- Provide onsite technical support at store locations using company-provided equipment.
- Deliver on-call remote support for end-user issues and incidents.
- Support a mixed environment of Windows PCs, Macs, and mobile devices.
- Handle approximately 16 support calls per day, resolving issues efficiently and professionally.
- Actively assist the Service Desk by answering intake calls and resolving tickets.
- Troubleshoot hardware, software, and connectivity issues with a strong focus on laptops.
- Escalate complex issues when required and document resolutions accurately.
Technology Environment:
- On-call support: ~60% Mac, ~40% Windows
- Onsite support: ~60% Windows, ~40% Mac
- Devices supported include laptops, desktops, and mobile devices
Requirements:
- Experience supporting Windows and macOS environments
- Strong troubleshooting and customer support skills
- Ability to manage both onsite and remote support responsibilities
- Comfortable handling a fast-paced support volume
- Willingness to travel to store locations as needed
Training:
- Comprehensive training will be provided on all supported equipment and tools.
Salary Range: The salary for this position is between $40,000– $50,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Salary : $40,000 - $50,000