Desktop Support | Help desk Support | IT Specialist

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Hello,

We are urgently hiring for the below role for direct client New York State.

Note: We are the direct prime vendors with the State Of New York.

Job Title: Desktop Support | Helpdesk Support | IT Specialist

Job ID: HBITS-07-14525

Location: 161 Delaware Ave, Delmar, NY 12054 (Onsite & Hybrid role)

Interview Mode: Webcasting (WebEx Video Call)

Duration: 30 months

Client / Dept.: New York State Justice Center for the Protection of People with Special Needs

Only 7 Years candidate needed for submissions.



JOB DESCRIPTION:

• 72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person.
• 60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station.
• 60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint.
• 60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
• 60 months experience in using and also supporting users with WebEx functionality
• 24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
• 36 months experience with imaging laptops.