Help Desk Support Specialist

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

*** About the Role ***

Job Title: Help Desk Support Specialist

Roles & Responsibilities:

• Support the mobile endpoint environment, focusing on device setup, configuration, and troubleshooting
• Manage and resolve incident tickets using ServiceNow, ensuring timely and accurate resolution.
• Coordinate with mobile carriers to complete device activation and setup
• Provide support for mobile applications (iOS and Android), including installation, updates, and issue resolution
• Support mobile device deployment and ongoing BAU operations to ensure business continuity
• Work with configuration centers to manage device shipping, replacements, and provisioning
• Ensure associates can securely access company applications through mobile devices
• Assist with the 2026 mobile deployment expansion by supporting increased onboarding and device requests

Skills Required:

• Experience supporting Mobile Device Management (MDM) and endpoint configuration
• Hands-on experience with mobile applications on iOS and Android (setup, updates, troubleshooting)
• Strong experience using ServiceNow for incident management and ticket handling
• Familiarity with mobile carriers (preferred/plus)
• Strong troubleshooting skills for mobile device setup, activation, and connectivity issues
• Excellent communication skills with the ability to support end users and BAU (Business-As-Usual) operations

Preferred Qualifications:

• Experience in enterprise IT environments or global support operations.
• Exposure to scripting (PowerShell, Bash) for automation and troubleshooting.
• Knowledge of security best practices, endpoint protection, and compliance policies.
• Industry certifications (A , Network , ITIL) are a plus.

Salary Range: The salary for this position is between $30,000– $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!