Customer Experience Manager

About Ascendion :
Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world’s leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Title: Total Customer Experience (TCE) Program Manager
Location: Vancouver, WA

Role Overview:
Client is looking for a TCE Program Manager to improve the overall customer experience across software, applications, services, and connected products.
The person will evaluate the complete customer journey—from purchase and installation to onboarding, everyday usage, updates, troubleshooting, and support—and identify ways to make the experience easier and more seamless.
Key Responsibilities
Review and improve the end-to-end customer journey.
Identify customer pain points, friction, and usability issues.
Focus on ease of installation, ease of use, onboarding, and troubleshooting.
Conduct UX/usability and customer experience reviews.
Create customer journey maps and recommend improvements.
Work with Product, UX, Engineering, Marketing, and Support teams.
Lead cross-functional initiatives to improve customer adoption, engagement, and satisfaction.
Use customer feedback and metrics to measure improvements.
Ideal Candidate
Experience in Program Management, Customer Experience, UX, Product Experience, or Service Design.
Strong understanding of customer journey, usability, UX, and experience optimization.
Experience identifying customer friction points and driving improvements.
Strong cross-functional communication and stakeholder management skills.
Software, SaaS, digital products, or consumer technology experience is a plus.
Important: This is NOT a QA or software testing role. The focus is on customer experience, usability, and improving the complete customer journey.
Thanks
Salary Range:
$90,000 - $100,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Salary : $90,000 - $100,000