What are the responsibilities and job description for the Customer Experience Specialist position at Hillsboro Towing?
Hillsboro Towing is a leading tow and emergency roadside assistance provider with comprehensive service offerings. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation, and Involvement. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, service customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are Hillsboro Towing, the trusted tow and emergency roadside assistance provider in the area.
The ideal candidate will have experience in customer service and be able to provide our customers with exceptional service over the phone and in person. This individual must also be able to manage multiple tasks at once while providing attention to detail and urgency.
Job Description:
The Customer Service Experience role is responsible for providing exceptional service to internal and external customers. This individual will serve as the first point of contact for customers within the organization and will act as the liaison between internal customers and external partners. This position requires a highly motivated individual who thrives in a fast-paced environment.
Core Duties & Responsibilities:
·Answer incoming calls and provide information about products to internal or external customers
·Answer incoming calls and provide information about products to customers
·Take tow and service requests and process payments using company credit card system
·Ensure accurate order entry through our CAD system
·Perform customer due diligence
·Perform internal order entry tasks
·Perform order entry tasks for inbound requests from external partners
·Internal Customer Service Office duties such as: answering phones, taking service requests
·Inventory management – maintain proper inventory levels of all stock items within the office
·Other duties as assigned (e.g., file creation, data entry on spreadsheets, etc.)
Requirements:
·Must be able to work overnights Sunday through Saturday
·Previous customer service experience
·Must have strong phone presence and be able to sell products using strong language
Job Type: Full-time
Salary: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
Ability to Commute:
- Hillsboro, OR 97123 (Preferred)
Work Location: In person
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Life insurance
- Paid time off
Work Location: In person
Salary : $40,000 - $55,000