Systems Engineer

Systems Engineer

PURPOSE: 

We areseekingan experienced, client-facing Systems Engineer with strong troubleshooting and end-user supportexpertisein enterprise environments. The ideal candidate will bring deep technical knowledge, professionalism, and the ability to work under minimal supervision while managing multiple tasks. This role requires hands-on systems experience, direct engagement with clients, and the ability to provide responsive support. The candidate will leverageAscend’ssystems solutions to implement, support, andoptimizeour clients’ enterprise environments.

RESPONSIBILITIES: 

• Design, install, configure, and support systems technologies including servers, storage, Active Directory topologies.
• Provide consulting to client-baseon integration ofnew technologiesinto existing infrastructure. 
• Work with various engineering teams withinAscendto implement advanced business solutions to meet customer needs in critical environments. 
• Work efficiently to track hours against client agreements, delegating work asappropriateandmaintainingagreement profitability. 
• Report to teamleadswith work progress on a regular basis as required. 
• Manage client tickets and provide detailed documentation to required parties. 
• Participate inprovidedtechnical training and mentorship opportunities. 
• Participate in all required activities as scheduled by leadership. 
  
  

Minimum Skills, Education,and Experience  

• High School diploma or GED equivalentrequired. 
• Strong Intune with mobile device experience.
• Strong MFA and/or Single-SignOn.
• 3 - 4 years of Systems Engineering.
• 3 - 4 years of hands-on experience with M365. 
• Knowledge of MS Windows Server Platforms and Desktop Operating Systems. 
• Experience developing andmaintainingsystems documentation. 
• Experience with change management, product lifecycles, and customer service. 
  
  

Preferred Skills,educatinor Experience 

• Bachelor’s degree in information systems/computer scienceor 1 years applicable help desk role preferred. 
• Experience with a Managed Service Provider (MSP) is a plus 
• Must havestrongverbal, written, and interpersonal communication skills 
• Ability to obtain andmaintainindustry standard professional-level certifications such as below: 
• Cloud solutions: M365, Azure, AWS 
• Virtualization: VMware, Citrix, Hyper-V 
• Converged and Hyper-Converged Infrastructure 
• Microsoft: Windows Server, MCSA
  
  

 

Compensation: $70,000-$75,000/year

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

At Ascend Technologies wefirmly believethat diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We areseekinghighly motivated individuals who have the willingness and ability todemonstrateAscend core values:

Committed to Client Success:Our actions and our words always align with the best interest of the client.

One Team:We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.

Integrity:We are unquestionably committed to doing the right thing even when it is hard.

Accountability:We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.

Transparency:We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Physical Demands

Must be able to sit, stand, and bend for the duration of shift. The position ismainly sitting, with occasional lifting up to 50lbs, such as laptop, server equipment,and,driving to the work site to meet with client(s).