Global Key Account Manager

Join our dynamic team at Arvato as a Global Key Account Manager, where you’ll take full ownership of client operations, financial performance, and customer satisfaction. You’ll oversee end-to-end logistics processes—from order fulfillment to process improvement and new product launches—while acting as the primary liaison between clients and internal teams. This role requires a proactive, self-driven professional with strong communication skills to manage daily client interactions, drive commercial engagement, and lead contractual negotiations in a fast-paced, global environment.

YOUR TASKS

• Take end-to-end responsibility for operational and financial processes for assigned clients, including daily client engagement and negotiation. Proactively identify opportunities to strengthen relationships and drive commercial growth.
• Initiate and deliver on order fulfillment, kitting and assembly, returns management, and multiple process improvement projects in both B2B and B2C environments.
• Own full P&L accountability, demonstrating strong ownership and financial acumen.
• Collaborate closely with finance and operations teams to ensure efficiency, profitability, and innovation.
• Develop client presentations, participate in new product launches, and anticipate client needs through self-initiative and solution-oriented thinking.
• Manage day-to-day client issues, reporting, and invoicing while maintaining clear communication across internal and external stakeholders.
• Lead a client services delivery team to achieve service level agreements, operational efficiency, and quality targets.
• Plan and execute logistics activities for upcoming launches, display builds, and distribution orders for both B2B and eCommerce B2C deliveries.
• Oversee invoicing, global status reporting, QBR preparation and presentation, project management, and continuous process review, including support in contractual negotiations.
  
  

YOUR PROFILE

• B.A. or B.S. degree or equivalent work experience preferred
• WMS knowledge in a distribution environment, SAP preferred
• Minimum three years of Project or Account Management experience
• Strong financial analysis skills
• High proficiency with MS Office and strong PC skills
• Proactive, self-motivated professional who demonstrates ownership, initiative, and exceptional communication skills to lead commercial discussions and negotiations with clients
  
  

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.