Residential Support Assistant (RSA)

Department: Residential - Hope Center, PISL, Cluster

Location: Mexico, MO

Reports To: Residential Support Supervisor

Job Type: Part-time and Full-time available | 20 hours per week

Shifts: 12-hour shifts | 7:00 AM - 7:00 PM or 7:00 PM - 7:00 AM | Flexible schedules available including weekends

About Us:

At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives -- so they can invest their time, talents, and resources into truly living.

As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve across Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

Position Summary:

Arthur Center is looking for a Residential Support Assistant (RSA) who leads with patience, compassion, and a genuine commitment to helping others build the skills and confidence to live well. In this role, you will provide direct support and oversight to residents with serious mental illness across our residential programs - walking alongside them in their daily lives, supporting their treatment goals, and helping them connect to the community in meaningful ways. We offer flexible 12-hour shifts including overnight and weekend options with shift differentials, making this a great fit for candidates looking for scheduling flexibility alongside meaningful work. If you are someone who shows up with empathy, stays calm in difficult moments, and believes every person deserves dignity and a path forward, we want to hear from you.

Shift Differentials & Pay Incentives

In addition to a competitive base pay RSAs are eligible for the following shift differentials:

• Weekday overnight shift differential: An additional $1.00/hour for shifts worked Monday night through Friday morning (7:00 PM - 7:00 AM).
• Weekend shift differential: An additional $3.00/hour for shifts worked between Friday 7:00 PM and Monday 7:00 AM.
  
  
  

Key Tasks And Responsibilities

Daily Living & Resident Support

• Assist residents in learning and maintaining daily living activities including personal hygiene, meal preparation, medication management, housekeeping, and transportation.
• Support residents in developing healthy habits and routines such as meal planning, budgeting, exercise, and sleep hygiene.
• Help residents develop coping skills to manage stress and mental health symptoms effectively.
• Maintain ongoing awareness of the location and status of all residents during work hours, ensuring their safety and well-being at all times.
  
  
  

Community Integration & Treatment Plan Support

• Support and transport individuals in accessing community resources and encourage participation in community-based activities to promote holistic well-being and community inclusion.
• Maintain a working knowledge of each resident's treatment plan and assist with implementation of person-centered treatment plan goals.
• Stay current with treatment team information by regularly reviewing organizational communications and attending required meetings.
• Understand and apply person-centered service delivery, recovery principles, and recovery-oriented practices.
  
  
  

Medication Management & Safety

• In cooperation with the residential nurse and with L1MA certification, provide medication management as prescribed and ensure proper documentation.
• Report any medication-related concerns promptly and in accordance with policy.
• Respond to emergency situations including mental health crises by providing immediate support and following policies and procedures to seek additional assistance as needed.
• Maintain knowledge of health and safety procedures including safety codes; able to provide CPR, First Aid, and direct persons to safety in the event of an emergency.
  
  
  

Documentation & Compliance

• Maintain accurate and timely documentation of client interactions, incidents, and progress in the electronic health record system.
• Ensure the program operates effectively in accordance with Arthur Center, state, and federal policies and procedures.
• Perform other duties as assigned.
  
  
  

Skills and Attributes:

• Patience, empathy, and a non-judgmental attitude - you treat every resident with dignity and respect.
• General understanding of mental health diagnoses and substance use disorders.
• Strong problem-solving, crisis management, and conflict resolution skills with the ability to remain steady under pressure.
• Ability to work independently and as part of a multidisciplinary team.
• Comfortable with computers and able to document interventions accurately in an electronic health record system.
• Contributes positively to workplace culture and the broader residential community.
  
  
  

Required Qualifications:

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Ability to obtain Level 1 Medication Aid (L1MA), CPR, and First Aid certifications required.
• Ability to obtain a valid Class E Missouri driver's license required if providing transportation.
• Experience supporting persons with developmental disabilities or psychiatric disorders preferred.
  
  
  

Physical Requirements:

• Work environment is home-like in nature with lifting requirements generally up to 25 pounds.
• Must be capable of providing physical intervention during behavioral health crises.
• Must be able to perform CPR and Basic Life Support (BLS) in emergency situations.
  
  
  

Top Benefits or Perks:

As an employee at Arthur Center, you'll enjoy:

• Flexible scheduling including part-time and full-time options with 12-hour shifts
• Weekend and overnight shift differentials: earn up to $3.00/hour above your base rate
• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including:
• Medical (HSA option), Dental, Vision
• Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO
  
  

Apply Today

• Ready to make a real difference in the daily lives of people working hard to build a better future? Apply now to join a team that leads with compassion, consistency, and care.