What are the responsibilities and job description for the Front Desk Agent position at Arrowwood Resort and Conference Center?
Company Overview
Arrowwood Resort and Conference Center is a vibrant, all-seasons destination nestled amidst stunning natural scenery. Our lakeside resort offers year-round activities and amenities, including golf, waterparks, and conference facilities, making us the perfect retreat for families, groups, and events throughout the year.
Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our resort. In this role, you will manage guest check-ins and check-outs, handle inquiries via multi-line phone systems, and provide exceptional customer service. Your organizational skills and technical proficiency will ensure smooth front desk operations and a positive guest experience.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
- Manage multi-line phone systems to answer inquiries, make reservations, and direct calls professionally
- Handle guest requests promptly, providing accurate information about resort amenities and local attractions
- Maintain accurate records using spreadsheets and productivity software such as Microsoft Office and QuickBooks for billing or bookkeeping tasks
- Perform data entry tasks with high accuracy to update guest information and reservation details
- Support office management duties including calendar management, appointment scheduling, and clerical support
- Ensure the front desk area remains organized, tidy, and welcoming at all times
Requirements
- Proven experience in office management or front desk roles within hospitality or administrative settings
- Strong computer skills including proficiency with Microsoft Office (Word, Excel), spreadsheets, data entry, and general computer literacy
- Excellent customer service skills with professional phone etiquette and effective communication abilities
- Ability to operate multi-line phone systems efficiently and handle multiple tasks simultaneously
- Bilingual abilities are a plus to assist a diverse range of guests
- Organizational skills with attention to detail in proofreading, typing, and document management
- Previous experience with bookkeeping or QuickBooks is advantageous
- Demonstrated time management skills with the ability to prioritize tasks effectively
- Previous clerical or administrative experience preferred to support daily front desk operations
Join our team to deliver memorable experiences while advancing your career in a dynamic hospitality environment!
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $16 - $18