Front Desk Agent

Job Overview
Join our dynamic hospitality team as a Front Desk Agent and Night Audit Specialist! In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. During your night shift, you will oversee front desk operations, complete detailed audits, and help prepare the property for the next day. Your energetic, guest-focused approach will help create memorable stays and build lasting guest relationships. This paid position offers an excellent opportunity to grow your hospitality skills in a fast-paced, guest-centered environment.

Responsibilities

• Greet guests warmly upon arrival and provide outstanding customer service during check-in and check-out
• Manage multi-line phone systems professionally, responding to inquiries promptly and courteously
• Handle guest requests, concerns, and special accommodations efficiently to ensure satisfaction
• Perform nightly audits of financial transactions, reservations, and billing to ensure accuracy
• Set up and maintain the breakfast area, ensuring cleanliness, proper stocking, and presentation standards (mandatory)
• Perform cleaning duties, including maintaining the lobby, front desk, and common areas, including pool area(mandatory)
• Fold laundry and assist with linen handling as needed (mandatory)
• Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively
• Ensure the front desk and public areas remain organized, clean, and welcoming
• Support a positive guest experience by proactively addressing guest needs

Requirements

• Previous experience in hospitality or hotel front desk operations preferred
• Strong customer service and problem-solving skills
• Ability to perform night audit procedures with attention to detail
• Familiarity with hotel management systems and phone systems is a plus
• Good communication skills and professional phone etiquette
• Ability to multitask and work independently during overnight shifts
• Bilingual or multilingual skills are a plus
• Must be willing to perform breakfast setup, cleaning duties, and laundry tasks as part of daily responsibilities

Join Our Team
Start a rewarding career where your passion for hospitality makes a difference. We are looking for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent guest experiences. Join a supportive team that values your dedication and growth.

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Referral program

Work Location: In person

Salary : $14