What are the responsibilities and job description for the Assistant Manager Customer Retention Manager position at Arona Home Essentials?
Company Description
Arona Home Essentials has been a trusted name in the rent-to-own industry for over two decades, operating more than 58 store locations nationwide. With a focus on building strong relationships, we are dedicated to helping hard-working individuals and families create happy homes through affordable, flexible payment plans for furniture, electronics, appliances, and tires. At Arona, employees enjoy a range of benefits, including no night, Sunday, or holiday hours; career advancement opportunities; comprehensive training; generous leave policies; and employee incentive programs. We are committed to fostering a supportive work environment and offering pre-approved lease agreements with no credit checks or high-interest rates.
Role Description
We are seeking an Assistant Manager - Customer Retention to join our team in Mesquite, TX. This is a full-time, on-site role. You will be responsible for maintaining high levels of customer satisfaction and retention by developing and implementing strategies to engage with customers. The daily responsibilities include communicating directly with customers, analyzing retention metrics, resolving concerns to ensure satisfaction, and supporting the overall customer service and sales functions to meet company goals.
Qualifications
- Strong Customer Retention and Customer Service skills to build and maintain lasting relationships with clients
- Proficiency in Customer Satisfaction strategies and Communication skills to address and resolve inquiries effectively
- Analytical Skills to interpret and analyze data for improving retention rates and overall customer experience
- Prior experience in a customer-facing management or leadership role is beneficial
- Ability to work well in a fast-paced, on-site environment
- Bachelor’s degree in Business, Management, or a related field is a plus