What are the responsibilities and job description for the Customer Retention Manager - Audi Grapevine position at Group 1 Automotive?
Overview
Audi Grapevine is seeking a driven and analyticalCustomer Retention Manager to join our growing team. This role is focused on strengthening customer relationships, improving loyalty, and implementing data-driven strategies that enhance the ownership experience for our Audi clients.
The ideal candidate is passionate about delivering exceptional customer experiences, analyzing customer behavior, and proactively engaging with clients to ensure they receive maximum value from their relationship with our dealership.
Our Customer Retention Manager will play a key role in identifying account loss risks, maintaining strong communication with customers, and building long-term relationships that reinforce the Audi brand and customer loyalty.
In addition to competitive pay, we offer our associates the following benefits:
Group 1 Automotive is an Equal Employment Opportunity employer.
Audi Grapevine is seeking a driven and analyticalCustomer Retention Manager to join our growing team. This role is focused on strengthening customer relationships, improving loyalty, and implementing data-driven strategies that enhance the ownership experience for our Audi clients.
The ideal candidate is passionate about delivering exceptional customer experiences, analyzing customer behavior, and proactively engaging with clients to ensure they receive maximum value from their relationship with our dealership.
Our Customer Retention Manager will play a key role in identifying account loss risks, maintaining strong communication with customers, and building long-term relationships that reinforce the Audi brand and customer loyalty.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
- Minimum2 years of experience in Customer Success, Customer Support, or Customer Experience roles
- Strongcommunication and relationship-building skills
- Experience implementingcustomer retention and reduction strategies
- Highemotional intelligence and empathy
- Exceptionalcustomer service mindset
- Stronganalytical and goal-oriented thinking
- Basic to advancedproject management skills
- Comfortable working withCRM platforms, automation tools, and data analysis systems
- Ability to quickly learn new technologies and software platforms
Group 1 Automotive is an Equal Employment Opportunity employer.