What are the responsibilities and job description for the Administrative Assistant position at Aroma Coffee Service Inc.?
Administrative Assistant
Overview
Aroma Coffee Service is a local, family-owned company that has been serving businesses throughout Southwest and Central Florida since 1971. We are looking for a friendly, dependable, and organized Administrative Assistant to join our team.
This position will help support the day-to-day operations of our office while providing excellent service to our customers and support to our team. The ideal candidate is someone who enjoys helping people, communicates well, pays attention to detail, and can stay organized while handling a variety of responsibilities throughout the day.
Responsibilities
- Answer incoming phone calls and provide friendly, professional customer service
- Assist customers with general questions, orders, and requests
- Enter and maintain information accurately within company systems
- Monitor and respond to emails and direct requests to the appropriate team member
- Assist with customer account setup and ongoing account maintenance
- Prepare, process, and organize customer paperwork and documentation
- Maintain accurate customer and equipment information
- Assist with incoming service requests and communicate information to the appropriate department
- Maintain organized electronic and physical records
- Provide administrative support to Sales, Service, Operations, and other team members as needed
- Greet customers, vendors, and visitors when needed
- Assist with general office organization and administrative projects
- Help ensure customer requests are handled professionally and in a timely manner
- Perform other administrative duties as needed to support the team and daily office operations
Skills & Qualifications
- Strong customer service and communication skills
- Friendly and professional phone presence
- Excellent organizational skills and attention to detail
- Comfortable working with computers and learning new software
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to accurately enter and maintain information
- Ability to manage multiple responsibilities and prioritize throughout the day
- Dependable, punctual, and able to work well independently and as part of a team
- Strong problem-solving skills and willingness to help others
- Previous administrative, customer service, office, or data-entry experience preferred
- Experience with business management, ERP, CRM, or accounting software is a plus but not required
What We're Looking For
We're looking for someone who genuinely enjoys helping people and takes pride in keeping things organized and running smoothly.
You don't need experience in the coffee service industry. We'll teach you our systems, products, and processes. What matters most is that you're dependable, willing to learn, comfortable communicating with customers, and someone our team can count on.
Aroma Coffee Service has been family-owned and operated since 1971. We take pride in providing personal, responsive service to our customers and creating a workplace where people are valued and work together as a team.
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $45,000