What are the responsibilities and job description for the Hotel Front Desk Agent position at Arnot Grand Hotel & Suites?
Overview
We are seeking reliable, professional, and guest-focused Front Desk Agents to join our team at Arnot Grand Hotel & Suites. In this role, you will play a key part in creating a positive guest experience by welcoming guests, assisting with check-ins and check-outs, answering questions, and helping ensure smooth day-to-day front desk operations. If you enjoy working with people and take pride in providing friendly, attentive service, we’d love to have you on our team.
Responsibilities
- Greet guests in a friendly and professional manner
- Handle guest check-ins and check-outs accurately and efficiently
- Answer phone calls, respond to guest questions, and assist with reservations
- Provide information about the hotel, services, and local area
- Address guest requests and concerns promptly and professionally
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance to support guest needs
- Help maintain a clean, organized, and professional front desk and lobby area
- Follow hotel policies, procedures, and guest service standards
Qualifications
- Previous front desk, hospitality, customer service, or related experience preferred
- Strong communication and interpersonal skills
- Friendly, professional, and guest-focused attitude
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Reliable and punctual
- Basic computer skills and comfort handling guest information and payments
What We Offer
- Competitive hourly pay
- Flexible scheduling (full-time & part-time available)
- Opportunity for growth within the hotel
- Supportive team environment
Benefits:
- Employee discount
- Flexible schedule
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16