What are the responsibilities and job description for the Front Desk Agent position at La Tourelle Inn & Spa?
Front Desk Agent (Full-Time & Part-Time)
We are seeking friendly and professional Front Desk Agents to join our team. We are currently hiring for multiple shifts, including AM & PM. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties
- Greet guests and provide them with a warm welcome
- Check guests in and out, ensuring all necessary documentation is completed accurately
- Answer phone calls and respond to inquiries in a timely and professional manner
- Assist guests with any requests or issues they may have during their stay
- Provide information about hotel amenities, local attractions, and dining options
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform various front desk and administrative duties as needed across different shifts
Experience
- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with phone etiquette
- Knowledge of hospitality management software is a plus
- Experience with front desk procedures is beneficial
- Strong customer service and guest relations skills are essential
- Excellent communication and interpersonal skills
If you are looking for an exciting opportunity to be part of a dynamic team, please submit your application today. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Join us in creating memorable experiences for our valued guests.
REQUIREMENTS
La Tourelle Inn & Spa is your base for adventure, relaxation, and unforgettable experiences in Ithaca. Blending the warmth of an inn with modern comforts, we offer cozy rooms, spacious suites, and unique glamping tents designed for every kind of escape. From indulging in spa treatments and handcrafted cocktails at The Lounge to exploring the vibrant culture and activities of the region, every stay invites you to step outside your routine and make the most of your getaway.