Parts and Service Sales

Armor Equipment is a full-service distributor and maintenance center for private and municipal refuse and street sweeper customers. Originally located in St. Louis in 1970, Armor distributes a full line of new and used equipment, including Heil refuse trucks, Tymco street sweepers, Sewer Equipment Trucks and Trailer Jetters, ODB Xtreme Vac trash / debris & leaf collection units, containers and compactors. The parts department is stocked with new OEM and aftermarket parts for all types of vehicles!

We pride ourselves in having a thorough knowledge of the trucking and sewer industries, with our strong dedication to provide our valued customers with the highest quality of services. Those are the foundations upon which we have grown our company.

For more information on who we are and what we do, please visit our website at www.armor-equip.com. We look forward to hearing from you!

This position is responsible for driving parts and service sales while managing key customer accounts. This role serves as a critical connection between customers, vendors, and internal teams, ensuring timely, accurate service and exceptional customer satisfaction.

JOB RESPONSIBILITIES:

• Provide industry leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
• Proactively call on customers to promote and sell parts and service solutions.
• Manage key accounts, including parts sales, service coordination, and warranty support.
• Accurately process parts sales orders, work orders, invoicing, and credit memos in a timely manner.
• Monitor and communicate order status on parts orders and service work.
• Oversee the progress of parts orders and service work from start to finish, including clear and timely communication with customers, vendors, and other employees as needed.
• Create service tickets as necessary.
• Develop and maintain a working knowledge of the various parts carried in inventory.
• Maintain a solid understanding of parts inventory and management and assist as needed in inventory management and receiving.
• Learn and understand various equipment vendors’ parts operations, including their procedures to process orders and returns.
• Enter customer and vendor interactions into the CRM system to maintain up-to-date records.
• Maintain a proficient working knowledge of the CRM system.
• Resolve any customer concerns promptly and professionally to ensure customer retention and satisfaction.
• Ensure parts orders are placed accurately and delivered on time, working closely with vendors and internal departments, and ensure parts and sales orders are timely invoiced to customers.
• Work closely with the Parts and Service departments to provide support to meet operational needs and customer requests.
• Adhere to all Company Policies and Work Rules.
• Perform all other duties as assigned.

POSITION REQUIREMENTS:

• Consistently demonstrate integrity, honesty, and ethical behavior.
• Familiarity with inventory control and vendor ordering systems.
• Strong relationship-building abilities.
• Excellent communication and collaboration skills and comfortable working with various departments.
• Able to work independently and to organize, prioritize, and meet deadlines with frequent interruptions.
• Proficient in CRM systems and MS Office applications, particularly Word and Excel.
• Maintain confidentiality.
• Able to meet the physical requirements of the job.
• Class A CDL or willingness to obtain.

WORKING CONDITIONS: Hours will be 8:00 a.m. – 5:00 p.m., Monday through Friday. Flexibility to work when required and may exceed a 40-hour workweek with some overnight travel and weekend work. The position is exempt from paid overtime.

Benefits:

• Uniquely Armor: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training and safe working environment.

Armor Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Experience:

• Microsoft Office: 3 years (Required)
• Sales: 2 years (Required)
• Automotive/Heavy Equipment Parts: 3 years (Preferred)
• Mechanic: 3 years (Preferred)

Work Location: On the road