What are the responsibilities and job description for the Parts and Service Sales Representative - Olathe, KS position at CraneWorks?
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Job Title: Parts and Service Sales Representative
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Reports to: Aftermarket Sales Manager
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Location: Olathe, KS
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Department: PSSR
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FLSA Status: Salary Exempt
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About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.
Job Summary: The PSSR will be responsible for growing parts and service sales. The customer base will be Contractors, Utilities, Corporations, Commercial, and Industrial organizations within the Craneworks Sales and Service Area. The PSSR is an outside sales position and shall be responsible for attaining a satisfactory service and parts sales volume for an assigned customer list while maintaining accurate marketing information within a CRM business system. This position will work to achieve sales and profit goals of parts and service by promoting and selling product support offerings to assigned territory customer base. They will also identify and establish new revenue opportunities within territory as well as growing existing customer-based accounts via marketing-based strategies. PSSR must have the ability to work effectively in a fast-paced environment and be able to carry out additional duties and responsibilities as assigned by management due to operational needs.
Key Responsibilities:
- Establishes and maintains customer relationships.
- Markets and sells the value of parts and service.
- Finds new markets, customers and applications within territory.
- Develops good knowledge of competitive products and suppliers.
- Provides input on annual forecasts for territory potential.
- Resolve customer issues.
- Works with Parts and Service Managers on goals and marketing ideas.
- Provides the customer with information to manage their equipment at the lowest cost per hour.
- Keeps good customer records.
- Performs other duties as assigned.
Preferred Qualifications:
- 5 years' sales experience is highly preferred in construction machinery, heavy equipment, or automotive industry.
- Excellent organizational, influence and negotiation skills.
- Excellent communication skills, including verbal, written, listening and presentation skills. Excellent customer service and prospecting skills with the ability to approach the sales process creatively and in a professional and consultative manner.
- Excellent leadership skills, including decision making, creative thinking and goal setting skills.
- Occasionally required to sit and climb or balance, lift or move to 50 pounds.
- Must have a good driving record.
- Basic knowledge on engine, hydraulic, and electric systems, and fleet maintenance.
- Possessing excellent written and verbal communication skills.
- Team player with high customer service focus.
- Ability to multi-task and work quickly and accurate.
- Ability to develop business relationships with customers and Craneworks' employees.
- Four-year college degree in Business/Marketing preferred, but not required.
- A good knowledge of Microsoft Word, Excel and a basic ability to operate industry specific PC programs.
Benefits:
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- 401(k) matching
- Vision insurance
- Life insurance
- Referral program
- Professional development assistance
CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.