Extra Help

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

Provides all aspects of customer service for student billing, i.e., answering students' billing questions, ensuring accurate charges to student accounts, posting payments to student accounts (walk-in payments, Federal financial aid, scholarships, etc.), processing refunds by direct deposit or paper check, billing for 3rd parties & students with outstanding balances, coordinating the income tax setoff for delinquent student accounts, and validating schedules. This position is also responsible for the daily cashier balance and bank deposit preparation.

Duties & Responsibilities:

1. Post funds to student accounts. This duty is performed daily, about 20% of the time.
2. Maintain report of cashier receipts & prepare bank deposits. This duty is performed daily, about 5% of the time.
3. Help students resolve billing issues & direct them to other departments as needed. This duty is performed daily, about 20% of the time.
4. Process refund checks/direct deposits. This duty is performed weekly, about 5% of the time.
5. Validate student accounts. This duty is performed daily, about 5% of the time.
6. Coordinate with Financial Aid office to verify student eligibility. This duty is performed daily, about 5% of the time.
7. Process contracts/payment arrangements for students with pending or no financial aid. This duty is performed daily, about 5% of the time.
8. Contact students with current outstanding balances by phone & email. This duty is performed weekly, about 5% of the time.
9. Maintain scholarship records & post to student accounts at appropriate time. This duty is performed weekly, about 5% of the time.
10. Reconcile bookstore billing & ensure book charges are on proper account. This duty is performed irregularly, about 5% of the time.
11. Gather information on students with prior outstanding balances and send bills & emails. This duty is performed irregularly, about 6% of the time.
12. Prepare income tax setoff letter for students with outstanding balances. This duty is performed annually, about 2% of the time.
13. Upload information to the state for students with unpaid balances for income tax setoff. This duty is performed annually, about 2% of the time.
14. Prepare third party billings for student and University accounts. This duty is performed irregularly, about 5% of the time.
15. Provide records management for cashier's office - filing, shredding, storage, etc. This duty is performed weekly, about 2% of the time.
16. Manage petty cash. This duty is performed irregularly, about 1% of the time.
17. Provide back up for payroll and switchboard. This duty is performed weekly, about 1% of the time.
18. Attend meetings & serve on committees. This duty is performed monthly, about 1% of the time.
19. Perform any other related duties as required or assigned.

Knowledge/Skills/Abilities:

General Days/Hours:

Monday-Friday. Hours vary depending on the needs of the department. Can work up to 29 hours per week.

Other:

Minimum Qualifications:

Associate's degree preferred. Knowledge in basic accounting, computers, etc. Equivalent of four years in high school, or equivalent combination of education and experience.