Communications Coordinator

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance 

Company paid life insurance policy up to $15,000

FSA and FSA Dependent care

Supplemental Insurance such as Short-term disability, Long-Term disability, etc. 

401(k) retirement plan with company match

Paid time off (PTO) program to total up to 208 hours a year

Tuition and certification reimbursement for qualified employees

Employee Assistance Program (EAP).

Free parking at all locations.

Mileage reimbursement for company travel.

Compensation

Arkansas Hospice offers competitive wages and bases our pay rates off each candidates’ years of experience. The rates that are listed on the Indeed website are not ours and are not accurate. 

POSITION DESCRIPTION

The Palliative & Primary Care Communications Coordinator receives incoming calls for referrals, patient triage calls for palliative (GUIDE) & primary care, processes referrals and coordinates with PC & AC medical assistant(s) to ensure timely response to referral requests, pt needs and faxes. He/she assists with the transition of communication needs from the communications team to the appropriate palliative, GUIDE or primary care interdisciplinary group.

QUALIFICATIONS

Education: High school diploma or GED. Bachelor’s degree and/or minimum of one year experience in a hospital, home health agency, hospice, or related program.

Experience: Minimum of one year experience in a hospital, home health agency, hospice, or related program.

PRIMARY RESPONSIBILITIES

1. Greet customers on the telephone, answer general information questions, records patient information, and enter all referral calls into electronic medical record.

1. Manage high-volume inbound and outbound communications, including triaging patient calls, voicemails, and electronic messages to ensure timely response and appropriate routing.

1. Coordinate and process patient referrals for palliative care services, verifying documentation and facilitating smooth intake workflows.

1. Serve as a central communication hub between patients, providers, and interdisciplinary care teams using phone systems, team chat platforms, and electronic records.

1. Review, send, and organize medical documentation via fax and electronic systems, ensuring accuracy, completeness, and HIPAA compliance.

1. Confirm and coordinate patient appointments, providing clear instructions and addressing scheduling needs to optimize clinic efficiency.

1. Support care coordination by directing urgent and non-urgent clinical concerns to appropriate staff based on triage protocols.

1. Maintain accurate and up-to-date patient information within electronic health records (EHR) systems.

1. Provides information and support to patients, families, and referral sources concerning potential appropriate care for patients.

1. Follows appropriate referral intake process when taking referrals.

1. Contact appropriate team members with information, in coordination with Medical Assistants, Care Navigators, Providers or Supervisor as needed.

1. Effectively communicates with patients, families, interdisciplinary team members, and other healthcare providers. Prioritize urgent patient needs and escalate critical concerns to clinical staff, supporting safe and responsive patient care delivery. Maintains all information relevant to the team in an accessible, designated location.

1. Demonstrates familiarity with policies of LifeTouch Health, Inc. and rules and regulations of state and federal agencies, which aid in determining patients’ appropriateness for hospice care services.

1. Interacts appropriately with supervisor, teammates, patients, family members and all other customers.

1. Is productive and uses time and resources efficiently.

1. Participates in Performance Improvement activities.

1. Maintains strict confidentiality at all times.

1. Accepts direction and follows instructions from supervisor.

1. Adheres to all organizational and departmental policies and procedures.

1. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.

1. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.

1. Performs other duties as assigned.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITY AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1. Knowledge of medical records and medical terminology.

1. Knowledge and acceptance of hospice philosophy and principles of care.

1. Skill in organizing and prioritizing workload.

1. Ability to recognize both positive and negative aspects of death and grief.

1. Ability to communicate effectively both orally and in writing.

1. Ability to communicate effectively with co-workers and other customers.

1. Ability to follow basic safety policies and procedures.

1. Ability to use good judgment and to maintain confidentiality of information.

1. Ability to work as a team player.

1. Ability to demonstrate tact, resourcefulness, patience, and dedication.

1. Ability to accept direction and adhere to policies and procedures.

1. Ability to work in a fast-paced environment.

This position is designated as a safety sensitive position because it performs the above listed functions while regularly working with confidential and/or proprietary LifeTouch Health and patient information, including but not limited to patient medical records, current or former employee information, LifeTouch Health records, and other information that the employee regularly uses to perform job functions.

#IND123