Social Services Coordinator

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance 

Company paid life insurance policy up to $15,000

FSA and FSA Dependent care

Supplemental Insurance such as Short-term disability, Long-Term disability, etc. 

401(k) retirement plan with company match

Paid time off (PTO) program to total up to 208 hours a year

Tuition and certification reimbursement for qualified employees

Employee Assistance Program (EAP).

Free parking at all locations.

Mileage reimbursement for company travel.

Compensation

Arkansas Hospice offers competitive wages and bases our pay rates off each candidates’ years of experience. The rates that are listed on the Indeed website are not ours and are not accurate. 

POSITION SUMMARY

 The Social Services Coordinator is responsible for the planning, implementation, delivery and supervision of day-to-day psychosocial and spiritual support services provided to patients and families, and the effective and efficient use of resources for all LifeTouch Health entities. The Social Services Coordinator supervises staff providing social work and spiritual care services. The Social Services Coordinator will collaborate with interdisciplinary team members including volunteers for all LifeTouch Health programs to accomplish psychosocial - spiritual support goals. The Social Services Coordinator implements and monitors compliance with agency policies and procedures, and local, state and federal regulations related to psychosocial and spiritual support services. Assists, when necessary, in admissions and community education.

QUALIFICATIONS

Education: Master’s degree in social work (MSW) required.

Experience: Minimum of two (2) years of clinical work experience in individual and group counseling/therapy and casework required. Experience in a hospice required, and management experience preferred.

Licensure: MSW required, Licensed Clinical Social Worker (LCSW) preferred.

Additional Requirements: Valid Arkansas driver’s license, car, car insurance.

PRIMARY RESPONSIBILITIES

1. Oversee clinical supervision of Social Work and Chaplain personnel.
2. Supports and maintains an effective clinical organizational structure.
3. Maintains knowledge of all LifeTouch Health services.
4. Organizes and coordinates activities of staff to meet company objectives.
5. Oversees delivery of psychosocial and spiritual care for patients at home and nursing homes in accordance with agency standards, policies, and procedures. Assures that services provided are in compliance with state health department/federal government standards and regulations for licensure and hospice certification.
6. Assists in implementing and developing department policies, procedures, standards, and guidelines to fulfill LifeTouch Health program’s patient care objectives.
7. Evaluates staffing requirements; recruits, selects, hires, and participates in assignment, orientation, career development, and performance evaluations of social services staff (SW, CH).
8. Establishes a system of on-going evaluation of the quality of care and services provided to patients, families, and referral sources.
9. Participate in Social Services program development and overall agency planning. Inform staff of plans, problems, and progress.
10. Participates in clinical committees as requested.
11. Participates in community programs for the purpose of providing education and information about hospice in general and LifeTouch Health family of care.
12. Maintains community resources up to date per location per specialty to facilitate timely and adequate patient referrals.
13. Works with the Director of Education & Quality in the development and provision of discipline specific orientation, training, professional guidance, and continuing education for Social Workers and Chaplains.
14. Performs ongoing audits of documentation by both Social Worker and Chaplains as developed in conjunction with the Director of Education & Quality.
15. Working with the Software Team, assures effective, efficient, and secure use of clinical records and electronic communications.
16. Participates in the organizational QAPI program and works with the Director of Education & Quality for identified trends and opportunities for Performance Improvement Projects specific to psychosocial and spiritual care and documentation.
17. Completes grant, application, waivers and applicable documentation for palliative, primary, and GUIDE patients to ensure care objectives in alignment with providers’ recommendations.
18. Establishes a plan for ongoing supervision and mentoring for BSWs per regulations.
19. Complete monthly care coordination calls with palliative, primary and GUIDE patients and families.
20. Attend all organizational staff meetings and take information to their team by holding area staff meetings as needed.
21. Performs other duties/specific assignments as necessary.
22. Works with Palliative and Primary care teams to identify and deliver psychosocial and spiritual care for patients at home, in clinic and nursing homes in accordance with agency standards, policies, and procedures.
23. Ensures compliance with all applicable state and federal laws, regulatory standards, and organizational policies and procedures, etc.
24. Completes performance evaluations for all assigned staff in a timely manner.
25. Actively participates in performance improvement activities.
26. Manage departmental FTE’s within established guidelines including controlling agency and overtime expenses.
27. Actively supports and cooperates with other departments/disciplines in order to achieve organizational goals.
28. Maintains confidentiality of all information.
29. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families, and co-workers; demonstrates teamwork and cooperation.
30. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
31. Adheres to all organizational and departmental policies and procedures.
32. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
33. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.

This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary LifeTouch Health and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on LifeTouch Health and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine.

#IND123