Come aboard the ARK as Front Desk Receptionist

Summary:

We’re seeking a professional, organized, and proactive Front Desk Receptionist to be the face of our office and the first point of contact for clients, vendors, and employees. This role supports day-to-day office operations and plays a key role in ensuring smooth communication and coordination between departments.

We are looking for candidates with experience in commercial, construction, technical services, or industrial office environments.

Duties/Responsibilities:

• The Receptionist is expected to have the switchboard open and operating promptly at 8:30 a.m. and throughout the day until 5:00 p.m.
• Greet and direct visitors, clients, and technicians with professionalism and courtesy
• Answer and route incoming calls using a multi-line phone system, and collecting all pertinent information appropriately and efficiently.

• Manage incoming and outgoing mail, packages, and deliveries
• Maintain front desk and reception area appearance and organization
• Support scheduling of service calls, inspections, and technician dispatch
• Assist with administrative tasks such as data entry, filing, billing and document management
• Handle incoming service requests and direct them to the appropriate department

• Process incoming invoices from mail and date stamp.
• Distributing incoming faxes to appropriate folders
• Contact courier service when necessary.
• Primary contact and service provider follow up for all general office copiers, scanners, fax machines, etc.
• All other administrative duties as required

Required Skills/Abilities:

• Must have positive customer service, secretarial, office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through a minimum of 2 years related experience.
• Must be proficient in Microsoft Office applications and Outlook
• Excellent phone etiquette and excellent oral/written communication skills are mandatory. Must be able to work in a high volume/fast paced environment and handle multiple tasks.
• Must be punctual and be able to work with minimum supervision.
• Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

???????Education and Experience:

• Requires a high school diploma or its equivalent, supplemented with 2 years of clerical experience in an front desk environment. (Multi-line switchboard experience, as plus)
• Prior experience supporting field technicians or service departments a plus
• Familiarity with customer service or scheduling software
• Knowledge of fire protection, security systems, or life safety industry terminology

Physical Requirements:

• May lift up to 20 lbs.