What are the responsibilities and job description for the Service Contract Manager - LIFE SAFETY position at ARK Systems?
Join our Team as a Service Contract Manager - LIFE SAFETY INDUSTRY!
UP TO $3,000.00 SIGN-ON BONUS!
Are you a leader experienced in alarm systems inspections and looking to advance your career with a reputable company? We have an exciting opportunity for a skilled Life Safety Service Contract Dept. Mgr. to join our team.
What you bring:
- Customer relations training/experience/skills.
- Experience supervising, coaching and developing staff.
- Field electronic experience preferred, but not required.
- Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks.
- Work requires continual attention to detail in scheduling, establishing priorities, and meeting deadlines.
What we offer:
- Proven industry experience (40 years)
- Uniforms/Uniform Assistance
- Education Assistance
- Opportunity for Growth
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- 401(k) Plan
- Life Insurance
- 9 Paid Holidays
- Paid Vacation and Sick Leave
- Employee Referral Program
PROFILE:
The Service Contract Manager is in charge of coordinating and managing Inspections Contracts for Life Safety Systems. Responsibilities include scheduling and managing inspectors, as well as sub-contractors.
Duties/Responsibilities:
- Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned (system inspectors and administrative assistants).
- Maintain a qualified staff. (hiring, training, coaching, progressive discipline, etc.).
- Communicate areas of accountability and performance expected of personnel assigned.
- Determine standards of performance as a basis to review the progress of personnel assigned.
- Recommend salary adjustments, transfers, promotions, and dismissals
- Ensure proper training of personnel assigned.
- Foster a cooperative and harmonious climate conducive to maximizing employee morale and productivity.
- Schedule testing of Fire, Security, and other electronic systems as required.
- Schedule sub-contractors for system inspections.
- Communicate with new customers on contractual work.
- Enter new accounts online and modify information on existing accounts.
- Ensure customer satisfaction on all contractual agreements.
- Verify proper completion of certification work with inspectors.
- Assist and coordinate with the service department on system deficiencies.
- Monitor and maintain efficiency and cost control.
- Monitor work in process.
- Maintain the company and departments assets.
- All other duties as assigned
Education & Experience:
- Requires 3-5 years of fire life safety management experience, preferred.
- NICET and other related industry experience/certifications preferred, but not required.
- Proficient computer skills.
- Fluent knowledge of MS Office Suite.
- Experience with inspections reporting tools, such as BR and Vista by Viewpoint.
- AA Degree or equivalent.
Join Us: If you are looking to build your career in the alarm systems industry and contribute to a team-oriented environment, we invite you to apply. Take the next step as an Inspections Supervisor by submitting your resume today.
ARK Systems is an Equal Opportunity Employer M/F/V/D are encouraged to apply.