Learning Management System (LMS) Course Specialist

Description

The Learning Management System (LMS) Course Specialist supports the design, delivery, and sustainment of distributed learning environments across USAFCOEFS. This role ensures reliable, effective Learning Management System (LMS) operations that enable course delivery, instructor support, and student engagement in alignment with mission training objectives.

The LMS Course Specialist serves as a subject matter expert for Army Training Information System (ATIS) and Blackboard platforms, supporting the full lifecycle of course development, delivery, and continuous improvement. The ideal candidate brings experience in LMS administration, instructional support, and data-driven course optimization within a structured training environment.

The scope is to provide comprehensive LMS administration, course lifecycle management, user training, and technical support across USAFCOEFS distributed learning environments—ensuring reliable, secure, and effective delivery of training and educational programs.

Key Responsibilities

• LMS Administration & Course Management
• Manage and sustain LMS courses throughout the full lifecycle
• Create and maintain courses using approved naming conventions
• Monitor ATIS/Blackboard performance, availability, and stability
• Ensure continuous access and functionality for all users
• System Support & Technical Expertise
• Serve as LMS/ATIS subject matter expert (SME)
• Troubleshoot system issues including database, content, and access problems
• Coordinate with USAFCOEFS stakeholders and Army Training Support Center (ATSC)
• Support system upgrades and integration of new LMS technologies
• Training & User Support
• Provide training to instructors, course managers, and new users within 10 working days
• Support course design, test creation, surveys, and gradebook functions
• Assist instructors with course facilitation and LMS usage
• Provide ongoing technical support to ensure effective system use
• User Access & Enrollment Management
• Serve as primary point of contact (POC) for user enrollment and disenrollment
• Manage user roles, permissions, and access controls
• Ensure proper access for students, instructors, and course developers
• Analytics, Reporting & Continuous Improvement
• Monitor and analyze LMS usage, performance, and availability
• Provide monthly reports with insights, recommendations, and system updates
• Participate in meetings to support strategic planning and system enhancements
• Recommend new technologies, capabilities, and mobile solutions
• Compliance & Content Security
• Safeguard testing materials and sensitive course content
• Ensure access is limited to authorized personnel (e.g., Test Control Officers)
• Maintain compliance with Army and DoD policies for information security
  
  

Requirements

• Bachelor’s degree in Instructional Design, Education, Information Systems, or related field (or equivalent experience)
• 3 years of experience supporting Learning Management Systems (LMS)
• DoD Secret Clearance
• Meet DoD 8570/8140 IAT Level II requirements, maintaining certification throughout the contract period
• Compliance with DoD cybersecurity and information assurance policies
• Ability to safeguard Controlled Unclassified Information (CUI) and testing materials
• Experience with Blackboard LMS (preferred) or similar platforms
• Familiarity with ATIS or Army Distributed Learning environments
• Knowledge of course development, instructional technologies, and eLearning tools
• Understanding of database/content management within LMS platforms
• Experience training users in technical systems and applications
• Ability to manage multiple courses and stakeholders simultaneously
• Strong communication and collaboration skills
  
  

Preferred Qualifications

• Experience in DoD or Army training environments
• Familiarity with ATSC processes and Army Distributed Learning systems
• Experience supporting blended learning or large-scale training programs
• Knowledge of LMS analytics and reporting tools