Technology Services Manager

Who We Are

ArentFox Schiff is an award-winning, globally recognized law firm that delivers sophisticated, innovative, and practical legal solutions to clients around the world. With more than 600 lawyers and policy professionals, ArentFox Schiff's expertise is sought out by Fortune 500s, start-ups, international governments, non-profits and trade associations, and private individuals. Our work spans highly complex, global matters as well as the deeply personal issues that shape the lives of individuals and communities.

Why Join Us

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build upon a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.

Job Description

• This position is located in our Washington, DC Office

JOB SUMMARY

The Technology Services Manager leads the Level 3 support and services team across the firm, providing technical leadership and expertise, and ensuring consistent execution of technology services across all offices. This role resolves high-impact escalated incidents and requests from Level 1 and Level 2 support teams, as well as from senior IT leadership.

The position oversees employee technology intake and departure processes, leads customer-facing technology projects, and ensures adherence to established workflows and service standards. The Technology Services Manager also leads and facilitates firmwide internal hybrid meetings and webinars, coordinating conference room scheduling, meeting settings, and pre-meeting technology testing across offices.

Working closely with a peer Technology Support Manager, this role monitors incident escalation queues, tracks incidents, requests, and problems, and ensures a high‑quality, seamless end‑user support experience. The Technology Services Manager is responsible for mentoring and managing team members, prioritizing and scheduling resources, and driving operational consistency across the firm.

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MINIMUM QUALIFICATIONS

Knowledge/Skills/Abilities:

• Strong troubleshooting expertise with sound decision‑making and strategic thinking skills.
• High attention to detail with strong organizational and execution capabilities.
• Excellent interpersonal, verbal, written, and customer service skills.
• Ability to clearly communicate technical concepts to non‑technical audiences.
• Demonstrated leadership, accountability, and perseverance to ensure tasks and requests are completed.
• Ability to remain calm and professional when resolving customer issues.
• Flexibility to adapt to changing priorities and to work outside standard business hours when required.
• Experience with generative AI‑powered technologies, such as Microsoft 365 Copilot.
• Expert knowledge of Microsoft Windows, Microsoft 365 Admin Center, and Azure services.
• Advanced experience troubleshooting computer hardware, phones, printers, mobile devices, and A/V systems.
• Experience with remote access technologies and enterprise video conferencing systems (e.g., Crestron, Cisco).
• Understanding data security concepts and enterprise security requirements.
• General knowledge of network architecture, including switches, routers, circuits, virtual servers, and data centers.

Education:

• Bachelor’s Degree or equivalent experience preferred

Experience:

• 7 years of relevant IT experience.
• 3-5 years in a technology support management capacity
• Experience in using ticketing system such as ServiceNow
• Experience resolving complex technical incidents
• Experience with project management
• Experience delivering white glove customer service
• Experience building and developing staff
• Experience with vendor management.
• Legal industry experience is strongly preferred.

Benefits and Salary

We know that the needs of our employees vary and can change throughout the different stages of life. That’s why we offer a wide array of flexible benefit options designed to help you live healthy, live well, and live for tomorrow. In addition to medical, dental, vision, profit-sharing, generous paid time off, and numerous other benefits, we also provide a flexible reimbursement account that helps pay for the things that contribute to your personal well-being, in your own way.

This is an hourly, non-exempt position that is eligible for a generous overtime plan that exceeds minimum legal requirements.

The anticipated good-faith base salary range for this position is:

• Washington, DC: $125,857 to $157,321 per year.

Your exact offer will be based on a variety of factors, including but not limited to, your experience, skills, and overall qualifications. We also review compensation regularly against industry benchmarks and performance outcomes, so you can grow your career here with confidence—knowing your pay recognizes both your impact and our commitment to an equitable approach.

In addition to a competitive base salary, certain positions are eligible for a comprehensive performance-based bonus, payable monthly or annually.

Commitment to Equal Opportunity

ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

* The job description is a general summary of the major duties. It may not specify all duties, tasks, and assignments associated with a job. It does not limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review and modification.

WORKING CONDITIONS

The following table indicates the degree of working conditions expected for the job. Reasonable accommodations may be made to enable individuals with disabilities to meet these requirements.

N/A = 0-10%, Occasionally = 11-33%, Frequently = 34 - 66%, Constantly = 67 - 100%

Requirement - Frequency

Travel - Occasionally

Sitting - Constantly

Standing - Occasionally

Walking - Occasionally

Reading - Constantly

Typing - Constantly

Concentration - Constantly

Oral and Written Communication - Constantly

Horizontal Reaching - N/A

Vertical Reaching - N/A

Twisting - N/A

Repetitive Arm/Hand/Finger Movements - Frequently

Weight - Occasionally, up to 15 lbs.