What are the responsibilities and job description for the Service Center Manager 5 position at ArcBest Technologies?
Job Description
Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.
Responsibilities
Education:
Work Hours:
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.
Responsibilities
- Work with District Sales Manager to monitor and grow sales and market share.
- Approve and issue station drafts.
- Apply contractual labor rules to applicable employees and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process.
- Purchase office and dock supplies for the terminal.
- Maintain a positive attitude in a highly intense environment.
- Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff.
- Other duties and projects, as assigned.
- Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions.
- Make sales calls, manage a sales territory, and develop and grow profitable business.
- Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.
- Ensure security, maintenance, and upkeep of terminal facility.
- Address issues involving customer relations and/or other ABF service centers.
- Represent company at grievance hearings, as necessary.
- Conduct annual terminal self-audit.
- Work in a team setting to accomplish department goals.
- Hire and develop relationships with outside vendors.
- Perform administrative functions including invoice review and approval, terminal expenses and collections, and timecard approval.
Education:
- Bachelor's Degree, preferred
- 5 years experience in field operations management and/or sales, required
- Proficient in Microsoft Office Suite.
- Customer Focus
- Decision Making and Critical Thinking
- Managing Multiple Priorities
- Performance Management
- Service Center Operation and Maintenance
- Service Excellence
- Staffing, Hiring, Selection
Work Hours:
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
- Variable compensation is included.
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.