Software Support Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

We are currently seeking a full-time Software Support Specialist. This position will be a hybrid role, based out of Fort Lauderdale, FL. The applicant should be self-motivated and able to take initiative in a dynamic environment. Candidates are expected to have strong communication skills, both written and verbal, and should be able to work independently or as part of a team.

Role accountabilities:

The ideal candidate will provide technical support for custom software solutions.

Principal Duties and Responsibilities can include:

• Provide on-site support to end users at the FDOT District 4 traffic management center 2-3 days per week
• Installs and uninstalls of various software
• Audits on applications, including users and data
• Tracking and routing problems and requests and documenting resolutions
• Research questions using available information resources and advise users on appropriate action
• Diagnose and resolve technical hardware and software issues
• Recommending solutions to business software/hardware system problems
• Work on multiple phases of projects independently as well as coordinate activities with the software development team to resolve technical and/or business issues
• Gather business requirements for developing enhancements to support business processes
• Stay current with system information, changes and updates
• Create test scripts and participate in testing new application changes and new software releases
• Assist in the implementation of all application enhancements
• Track company licenses and process renewals or purchases of new software
• Update end user support documentation

Qualifications & Experience:

• 4-year Bachelor’s Degree preferred
• 3-5 years of information systems and/or software support experience
• Knowledge of SQL, ability to write queries and scripts preferred
• Transportation experience preferred, but not required

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is$57,786 - $77,048. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

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