What are the responsibilities and job description for the Customer Support Specialist position at ArborNote?
ArborNote | SaaS for the Tree Care Industry
Remote / Hybrid | Full-time
Base Salary: $71,000 annually
ArborNote is a SaaS platform built specifically for the tree care industry, helping arborists and tree service companies manage operations with precision tree mapping, proposals, scheduling, and work orders—all in one system.
We’re known for excellent customer service and are looking for a Customer Support Specialist who enjoys learning software deeply, helping customers succeed, and contributing to high-quality support and documentation.
- Collaborate closely with the Customer Service Department Manager
- Learn all areas of the ArborNote application (mobile & desktop)
- Help create, update, and maintain software usage and end-user documentation (how-to guides, help articles, FAQs)
- Provide customer support via Zendesk, email, phone and in-app chat
- Manage, prioritize, and document support tickets in Zendesk
- Troubleshoot and resolve product issues using strong critical thinking and problem-solving skills
- Help customers with scheduling, proposals, mapping, and work order workflows
- Reproduce reported issues and document findings clearly
- Share customer feedback and recurring issues to improve the product and support resources
- Strong critical thinking and problem-solving skills
- Exceptional attention to detail and organization
- Excellent written and verbal communication skills
- Ability to work independently while also being a collaborative team player
- Comfortable learning new software and technical concepts
- Experience using Zendesk or similar support ticketing systems preferred
- Customer-focused mindset with empathy and professionalism
- Experience in SaaS customer support or technical support
- Experience with software testing, QA, or documentation
- Experience supporting mobile applications (iOS / Android)
- Experience using Zendesk and Jira
- Support real professionals in the tree care industry
- Join a growing SaaS company with a strong customer-first culture
- Build skills across customer support, documentation, and product knowledge
- Flexible work environment with room to grow
Salary : $71,000