Professional Services Operations Manager (SaaS)

Location: Hybrid- Employees may be required to work out of the nearest office location for quarterly meetings 1-4 times annually. 

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software and designed to meet the needs of TPRM teams at Global 2000 enterprises.

At Aravo, we believe that in an increasingly interconnected world, managing risk is a critical pillar of global resilience. Traditional, manual approaches to TPRM can no longer keep pace with today's scale and speed of disruption. That's why we have pioneered an Intelligence-First™ approach.

Trusted by millions of third-party users in 195 countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. We are fundamentally redesigning how organizations see, understand, and act on risk by embedding AI directly into the core of their workflows.

Joining Aravo means working at the forefront of AI in TPRM and collaborating with a team that views AI as a partner, not a replacement. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management!

Position Overview:

We are seeking an outgoing, motivated, hands-on Professional Services Operations Manager to join our dynamic team. The ideal candidate will have independent judgment and discretion in managing all aspects of company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria. You will be responsible for driving tactical day-to-day operations of the professional services organization including forecasting, reporting, dash boarding of project finance and resource utilization. The successful candidate will have an ability to synthesize data from different sources, to streamline key business processes, function with remote teams and drive performance improvements. They will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment.

Requirements

Key Responsibilities:

• Take ownership of project resourcing including planning, slotting and maximizing efficiency of current resource utilization
• Ensure that projects are completed on time and within budget
• Oversee the setup and maintenance of projects (create, track and report on projects including profitability)
• Provide financial and metrics governance, and consolidated PS management reporting
• Oversight with project managers and billing organizations to support month end and quarter end billing cycles
• Improve and automate Professional Services processes
• Critically analyze projects for key revenue recognition criteria
• Review services sales opportunities, and contracts (SOWs); assess rate accuracy and discounting
• Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk
• Support PS business development with general reporting activities; provide insights that support business objectives
• Develop and maintain capacity models and predictive resource models based on sales plan and pipeline
  
  

Qualifications:

• 4-6 years industry experience in a Professional Services Operations or similar role for a SaaS tech company
• Salesforce experience is a big plus, strong Excel skills are a must
• Bachelor's degree preferred with Accounting/Finance concentration or equivalent work experience
  
  

Preferred Qualifications/Skills/Soft Skills:

• General knowledge of operational and financial levers and metrics within a professional services organization
• Ability to grasp key concepts such as project financials, GAAP revenue recognition, invoicing and billing process as it applies to professional services
• Strong analytical, organizational and problem-solving skills with a focus on accuracy and attention to detail
• Ability to multi-task and "wear multiple hats" under demanding deadlines in a fast-paced environment - The successful candidate will have a "roll-up-the-sleeves" attitude
• Strong communication and interpersonal skills and team-driven focus are essential as this team member will be expected to act independently, as well as collaboratively
• Self-motivated individual with the ability to solve problems and work independently with a minimum level of supervision
• Strong sense of business ethics, integrity and discretion
• Effective and decisive under pressure and operating with a sense of urgency
• Ability to use a computer and communicate via video or written means
• Ability to travel as needed (up to 10% or more)
• Ability to work and be available during normal business hours as well as after hours and weekends on an as needed basis
  
  

Benefits

Why Join Us:

At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects.

Benefits:

• 100% Employer Paid Medical Insurance options for the Employee and Family
• Paid Maternity and Paternity Leave
• Life and AD&D Insurance
• Long-Term Disability Insurance
• 401K with Company Matching
• Equity Participation
• 4 Weeks of Vacation
• Fully Stocked Kitchens
• Company-Sponsored Charitable Day of Giving Events
  
  

Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.