HR Administrative Assistant [206960]

Are you ready to make a significant impact by ensuring smooth and efficient human resources and benefits operations for a leading organization? As a key partner to our client, Aquent is seeking a dedicated and highly organized individual to join their team. This is an exciting opportunity to play a crucial role in supporting employees, directly contributing to a positive workplace experience and the overall success of the business. Your expertise will be vital in maintaining essential services and fostering a responsive, supportive environment for all.

Our client is a prominent organization within a critical industry, committed to providing essential services and fostering a supportive environment for its workforce. They are looking for a proactive and detail-oriented professional to manage a high volume of employee inquiries and HR-related transactions. This role is central to their commitment to employee well-being and operational excellence, offering you the chance to be at the forefront of their HR support initiatives.

• What you’ll do:**
  
  

In this dynamic role, you will be the first point of contact for employees, addressing a wide array of human resources and benefits inquiries. Your contributions will directly enhance employee satisfaction and streamline critical HR processes.

• Handle a high volume of human resources and benefits-related inquiries through various communication channels, including service requests, phone calls, and virtual interactions.
• Create detailed case logs to meticulously document all interactions, track work in progress, and record actions taken.
• Process a diverse range of HR and benefits transactions using various software programs.
• Engage in heavy interaction with internal and external customers, utilizing strong interpersonal and telephone skills.
• Manage multiple tasks and adapt to changing priorities effectively.
• Maintain strict confidentiality and adhere to the highest ethical standards of business conduct at all times.
• Skills You’ll Need to Succeed:**
• Must-Have Professional or Technical Skills:**
• Demonstrated time management and priority setting skills.
• Excellent organizational skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Proven customer service skills.
• High school diploma or GED.
• Nice-to-Have Skills:**
• Knowledge and understanding of employee benefit plans and human resource policies.
• Experience in a call center environment.
• Soft Skills that are No-Brainers:**
• Strong written and verbal communication skills.
• A collaborative team player with a positive mindset.
• Willingness to go above and beyond to achieve results.
• About Aquent Talent:**
  
  

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.