What are the responsibilities and job description for the Desktop Support Specialist [211506] position at Aquent?
Our leading insurance client is looking for a talented Desktop Support professional to join their team!
Are you a highly skilled and proactive IT superstar ready to ensure our client’s team has the technology they need to thrive? We’re seeking a dedicated Level II Desktop Support Specialist to be the backbone of our daily IT operations, providing essential technical assistance and maintaining critical infrastructure. Your expertise will directly empower our employees, keeping them productive and connected, and contributing significantly to our operational efficiency.
This is an onsite role, Monday through Friday, 1st Shift 7:00am-3:00pm.
What You’ll Do
Client Description
Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Are you a highly skilled and proactive IT superstar ready to ensure our client’s team has the technology they need to thrive? We’re seeking a dedicated Level II Desktop Support Specialist to be the backbone of our daily IT operations, providing essential technical assistance and maintaining critical infrastructure. Your expertise will directly empower our employees, keeping them productive and connected, and contributing significantly to our operational efficiency.
This is an onsite role, Monday through Friday, 1st Shift 7:00am-3:00pm.
What You’ll Do
- Manage and resolve IT incidents and service requests efficiently using established incident management systems.
- Diagnose and troubleshoot a wide range of equipment and application issues.
- Execute equipment deployments for new hires and system upgrades.
- Perform asset updates and manage peripheral devices.
- Coordinate the shipping of equipment for returns and receive incoming hardware.
- Address various task requests within support queues, ensuring timely resolution.
- Assist with imaging, quality assurance, and refreshing of IT equipment.
- Provide comprehensive support for mobile devices.
- Conduct equipment repairs and facilitate hardware replacements.
- Receive, organize, and store new hardware from vendors.
- Contribute to other essential daily IT support activities as needed.
- Proven experience in a Level II Desktop Support or similar IT support role.
- Demonstrated ability to manage and resolve IT incidents and service requests.
- Strong technical aptitude for diagnosing and resolving hardware and software issues across various platforms.
- Hands-on experience with equipment deployment, imaging, and asset management processes.
- Familiarity with receiving, storing, and shipping IT hardware.
- Excellent problem-solving skills and meticulous attention to detail.
- Strong communication and interpersonal skills, with a focus on providing exceptional customer support.
- Ability to work independently and collaboratively within a fast-paced, dynamic environment.
Client Description
Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Salary : $18 - $20