Dealer Contracts and Engagement Specialist [AQ-18671]

Our client, a leader in the automotive industry, is at the forefront of innovation, shaping the future of transportation. They are committed to fostering strong relationships with their extensive network of partners, ensuring compliance and operational excellence across all touchpoints. As an Aquent talent, you will be instrumental in supporting their mission to maintain a robust and compliant network, directly impacting their continued success and market leadership.

Are you a meticulous and proactive professional with a passion for driving operational excellence and fostering strong partnerships? We are seeking a dynamic individual to join our client’s engagement and portfolio team. In this pivotal role, you won’t just process requests; you’ll be a key architect in maintaining the integrity and efficiency of their vast partner network. Your expertise will directly contribute to ensuring seamless contractual processes, compliance with regulations, and the overall health of critical business relationships. Get ready to make a tangible impact by supporting our client’s partners across the nation, ensuring they thrive and continue to deliver exceptional service.

What You’ll Do

• Manage a national portfolio of contractual change requests, ensuring timely and accurate updates to partner records and contracts.
• Process contractual changes in alignment with state franchise statutes and sales and service agreements.
• Prepare partner contracts and program enrollment forms.
• Complete partner activations and update partner information in relevant systems.
• Maintain accurate contractual partner data in partner management systems.
• Complete Area of Primary Responsibility requirements as outlined in agreements.
• Assist partners with re-contracting activities and related documentation.
• Complete contractual change requests in compliance with state franchise laws, ensuring no clock violations.
• Manage the portfolio of contractual change requests to meet or exceed established cycle time targets, including complex amendments (e.g., ownership transfers, program updates) within specified timeframes (e.g., ≤ 120 days, with a 90-day stretch objective) and other contractual changes (e.g., ≤ 90 days, with a 60-day stretch objective).
• Provide weekly updates in relevant tracking tools for all active contractual change requests.
• Collaborate with partners and internal stakeholders to obtain required documentation for contractual change requests.
• Partner with legal, market analysis, and other subject matter experts to complete proposals.
• Counsel partners and field personnel on company policies, procedures, and contractual requirements.
• Meet with internal stakeholders and attorneys on partner proposals and current network activities, as needed.
• Communicate internally and externally to complete business activities and manage issues and escalations.
• Collaborate proactively with the department trainer to support ongoing learning and continuous improvement.
• Assist partners, partner candidates, and field personnel in entering information in contractual information management systems.
• Leverage applicable templates and standardized documentation to complete contractual changes.
• Draft custom partner letters for Management/Legal review in response to partner questions and concerns regarding contractual or policy issues.
• Draft professional correspondence to respond to partner contractual change requests.
• Provide support to partners and personnel on the execution of contractual documents using e-signature tools.
• Maintain accurate electronic partner files in the management system by uploading pertinent documents.
• Review working files in SharePoint annually to identify and remove selected working files, ensuring compliance with internal policies and procedures, per direction of Engagement & Portfolio Managers.
• Collaborate with training and process improvement teams to maintain current desk procedures and training materials.
• Conduct financial analysis using Excel-based financial reports to support partner proposals and recommendations.
• Analyze candidate sales and profit forecasts and provide partners with insights leveraging industry benchmarks and analytical data.
• Complete partner expansion information using data provided by internal planning and investment teams.
• Request and review background checks for partner candidates and other relevant parties, as required.
• Provide deposition or testimony regarding the processing of partner requests, as required by Legal.
• Process and manage partner and leadership requests related to contractual changes and partner data.
• Generate and distribute program enrollment forms to program coordinators.
• Manage outgoing and incoming email and mail related to partner contractual activities.
• Perform general office work related to processing partner requests and maintaining partner files (e.g., scanning, copying, faxing, file organization).
• Participate in continuous improvement activities to streamline processes, enhance data quality, and increase productivity across the internal model.
• Maintain a department satisfaction survey average score of 8 or higher on all partner and internal stakeholder survey feedback, ensuring quality communication and responsiveness.
  
  

Must-Have Qualifications

• Bachelor’s degree.
• Strong computer skills in Microsoft Office (Word, Excel, PowerPoint) and experience managing database information.
• Strong attention to detail and ability to multi-task in a high-volume environment.
• Effective analytical, statistical, and problem-solving skills.
• Strong planning and organizational skills.
• Strong oral and written communication skills.
• High degree of motivation, initiative, and ownership of work.
• Strong interpersonal skills and demonstrated ability to work effectively in cross-functional teams.
  
  

Nice-to-Have Qualifications

• Experience with partner contractual processes, state franchise statutes, and/or automotive retail operations.
• Familiarity with partner management systems, contractual information systems, and e-signature tools.
  
  

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Other Requirements

Unless expressly authorized in the interview/skill set validation instructions, candidates may not use AI tools or other third-party assistance during an interview or assessment to generate or provide substantive answers to interview questions. Candidates should answer organically in their own words, drawing on their own knowledge, skills, and experience. Failure to adhere to these expectations may result in the candidate being removed from consideration.

Note: This is not meant to address use of assistive technologies (e.g., captioning, screen readers, speech-to-text, text-to-speech, etc.) where approved as reasonable accommodations.