VP of Field Service Operations & Technical Engineering

Position Overview

Now Hiring: VP of Field Service Operations & Technical Engineering (HVAC / MEP / Industrial Systems)

Location: Santa Ana, CACompensation: Executive Base Salary Performance Bonus Full Benefits

Lead Complex Systems. Scale Field Operations. Drive Performance.

If you’ve built your career within HVAC, mechanical services, or industrial systems organizations, you understand what it takes to lead high-performing field teams, manage service KPIs, and drive operational profitability.

Aquafinity is seeking a Vice President of Technical Operations & Field Engineering to bring that same structure, discipline, and leadership into a growing, specialized water systems business.

Why This Role Stands Out

• Executive-level ownership of field service and technical operations
• Opportunity to build, optimize, and scale a multi-region service organization
• High visibility and direct impact on company performance
• Combination of strategic leadership and hands-on technical oversight

Key Responsibilities

Field Service Leadership

• Lead and develop multi-region teams of service technicians, supervisors, and managers
• Drive key performance metrics including utilization, response time, and first-time fix rates
• Partner with dispatch and operations teams to improve field efficiency

Technical Oversight

• Oversee service delivery across mechanical systems including pumps, motors, filtration, and controls
• Act as the escalation point for complex technical issues and system failures
• Standardize troubleshooting practices and technical training programs

Operational & Financial Management

• Own service P&L, including budgeting, forecasting, and cost control
• Improve margins through labor optimization and process improvements
• Align operational performance with company growth objectives

Process Improvement & Systems

• Implement and optimize ERP and field service management systems
• Develop scalable workflows, SOPs, and service delivery standards
• Improve coordination across service, installation, and project teams

Client & Business Support

• Serve as senior technical advisor for key clients and accounts
• Support long-term service agreements and customer retention
• Partner with sales teams to support solution-based growth

Qualifications

• 12–15 years of experience in HVAC, MEP, mechanical service, or industrial field service leadership
• Proven success leading multi-site or multi-region service operations
• Strong understanding of:
  • Field service KPIs and technician performance metrics
  • Dispatching and workforce planning
  • Preventative maintenance programs and service contracts
• Deep technical knowledge of mechanical systems and equipment lifecycle management
• Experience with ERP, CRM, and field service management platforms
• Demonstrated ability to build and develop high-performing teams

Preferred Experience

• Background in water systems, aquatics, or filtration
• Industry certifications (CPO, AFO, or similar) or willingness to obtain
• Experience overseeing both service and installation operations

About Aquafinity

Aquafinity designs, installs, and services commercial aquatic and water management systems nationwide. The company operates at the intersection of mechanical systems, water treatment, and critical service environments where performance and reliability are essential.

Next Step

If you are ready to take ownership of technical operations and lead a growing service organization, apply today.