What are the responsibilities and job description for the True Dermatology - Front Desk Receptionist - Alabaster position at AQUA Dermatology?
True Dermatology, an AQUA Dermatology portfolio practice, is an Alabama-based dermatology practice specializing in skin cancer surgery, reconstruction, prevention, and medical dermatology. Led by Dr. Raj Patel, a double-board-certified, fellowship-trained Mohs micrographic surgeon, the practice focuses on delivering the highest-quality care with precision and confidence.
Our team has an immediate need for a Front Desk/Medical Receptionist. Medical Receptionists are the first point of administrative contact for patients in the office, performing essential functions such as greeting patients, scheduling appointments, and checking them in and out.
ESSENTIAL FUNCTIONS
- Adheres to the Credo, Service Goals, and Values, consistently providing exceptional customer service.
- Greets and welcomes patients upon arrival for their appointments.
- Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments for services and products.
- Answers the phone in a polite, consistent manner, using proper telephone etiquette; directs calls as necessary.
- Facilitates patient flow by notifying clinical staff of arrivals, monitoring delays, communicating with patients and staff, and checking patients in and out of appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learns new products and maintains an accurate inventory of all items.
- Ensures a positive patient experience through excellent customer service.
- Verifies patient health benefits with approved healthcare companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps the reception area clean and organized.
- Works in a team environment to accomplish everyday tasks in a collegial manner.
- Other duties as assigned.
We offer competitive salaries and benefits:
- Medical, Dental, and Vision are available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401 (k) available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on products and services
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday-Thursday 8-4
- Friday 8-12
LOCATION - Alabaster
QUALIFICATIONS
Education: This position requires a High School Diploma or equivalent.
Experience – 1 -2 years of medical office experience preferred.
Communication – Excellent oral communication skills; effective communication.
Work Style - Must be able to work well independently but ask for help when needed—the ability to analyze and interpret information and interact and decipher information telephonically and electronically.
AQUA Dermatology is the Southeast's premier and largest medical and cosmetic Dermatology practice, with over 110 locations throughout Alabama, Florida, and Georgia. Founded in 1998, our practice offers patients the highest-quality outcomes and a stellar patient experience. Our passion and commitment are to treat every patient who walks through the doors as family.