What are the responsibilities and job description for the Desktop Support Specialist position at Aptimized?
Desktop Support Technician
Midland/Odessa, TX
Contract
Job Summary
We are seeking a Desktop Support Technician to provide technical support for end users by installing, maintaining, and troubleshooting desktop hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, excellent customer service, and experience supporting Windows environments, Microsoft 365, and enterprise IT infrastructure.
Key Responsibilities
- Provide Level 1 and Level 2 desktop support for hardware, software, and operating system issues.
- Install, configure, and maintain desktops, laptops, printers, monitors, and peripheral devices.
- Troubleshoot Windows operating system, Microsoft Office, and Microsoft 365 issues.
- Configure user accounts, passwords, and permissions in Active Directory.
- Support Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
- Diagnose and resolve hardware failures, software installation issues, and connectivity problems.
- Install operating systems, drivers, and software applications.
- Perform hardware upgrades, replacements, and asset management.
- Support VPN, Wi-Fi, network connectivity, and remote access solutions.
- Manage incidents and service requests using ITSM tools such as ServiceNow.
- Escalate complex technical issues to infrastructure or application support teams.
- Document troubleshooting steps, resolutions, and knowledge base articles.
- Assist with onboarding and offboarding activities, including provisioning laptops and user accounts.
- Maintain inventory of IT assets and ensure compliance with company policies.
- Provide both remote and onsite technical support.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2–5 years of experience in Desktop Support, IT Support, or Help Desk.
- Strong knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.
- Experience with Active Directory user administration.
- Familiarity with TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
- Experience with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Knowledge of desktop imaging and deployment tools.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills.