What are the responsibilities and job description for the Project Administrator position at APTIM?
Job Overview
We are seeking a professional, customer-focused Administrative Assistant to support APTIM’s projects. This role serves as a primary point of contact for incoming communications and provides administrative and project support to ensure timely responses, accurate tracking, and effective coordination across teams.
The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while maintaining a positive and professional demeanor in all interactions. This position plays a key role in supporting day-to-day operations for two high-volume programs by helping manage inquiries, documentation, and routine project support activities.
Key Responsibilities/Accountabilities
We are seeking a professional, customer-focused Administrative Assistant to support APTIM’s projects. This role serves as a primary point of contact for incoming communications and provides administrative and project support to ensure timely responses, accurate tracking, and effective coordination across teams.
The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while maintaining a positive and professional demeanor in all interactions. This position plays a key role in supporting day-to-day operations for two high-volume programs by helping manage inquiries, documentation, and routine project support activities.
Key Responsibilities/Accountabilities
- Serve as a primary point of contact by answering and directing incoming phone calls in a courteous and professional manner
- Respond to internal and external inquiries related to Marriott Waste Administration and Walmart Licensing activities by providing accurate information and resolving routine concerns
- Appropriately escalate complex or unresolved issues to the correct project team member or manager
- Maintain detailed and well-organized records of calls, messages, and customer or stakeholder interactions associated with both programs
- Monitor and manage shared project email inboxes to ensure timely responses, proper routing, and documentation
- Provide administrative and project support as needed, including research, data entry, database or spreadsheet maintenance, and financial or tracking support
- Assist with tracking waste haulers, service requests, billing inquiries, licensing correspondence, and supporting documentation in accordance with project procedures
- Prepare, format, and distribute routine internal and external communications, reports, and correspondence
- Support program consistency and efficiency by ensuring project information is accurately documented and readily accessible to the team
- High school diploma or equivalent required; associate degree preferred
- 2 years of administrative or customer service experience
- Strong verbal and written communication skills
- Professional phone etiquette and interpersonal skills
- Ability to remain calm and solution-focused in challenging situations
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems
- Ability to prioritize tasks and manage time effectively, and work independently while supporting multiple project teams