What are the responsibilities and job description for the JT-CSM position at ApTask?
ustomer Success & Onboarding Specialist
📍 Location: Onsite – Kharadi, Pune | Remote for exceptional candidates
🕕 Working Hours: 6:30 PM IST – 3:30 AM IST (US EST Timezone)
About Us:
JobTalk.ai is revolutionizing recruiting with AI Voice Agents. We help recruiters pre-qualify candidates at lightning speed. We're growing fast and looking for someone equally passionate to help new clients succeed.
What You’ll Do:
- Deliver engaging product demos to prospects and clients (SaaS / AI experience preferred)
- Onboard and train new customers for rapid adoption
- Act as the bridge between clients and the product/dev team
- Test and validate all updates before release to clients
- Collect and relay feedback, issues, and feature requests
- Drive usage, satisfaction, and retention across our client base
What You Must Have:
- 2–4 years in customer success, onboarding, or SaaS support
- Excellent verbal and written English (neutral accent preferred)
- Willingness to work EST hours (6:30 PM – 3:30 AM IST)
- Strong presentation, training, and troubleshooting skills
- Ability to work independently and handle multiple clients
Great to Have:
- Experience in recruitment or staffing industry
- Worked with corporate recruiters or staffing agencies
- Familiarity with CRM, ticketing systems, or QA workflows
- Previous work with AI, TTS, or voice-based products
- Comfortable in a fast-paced startup environment
Why Join Us?
- Early team member in a rapidly growing AI startup
- Own the customer journey and make a real impact
- Dynamic team, high ownership, and strong growth path
Salary : $500,000 - $1,000,000
