Program Manager - Demand Response

Job Title: Non-Residential Program Manager

Work Location: World Trade Center, SW downtown Portland, OR

Hybrid – Expected Tues, Wed, Thurs in the office, Monday and Friday remote

Job Description:

The non-residential Program Manager will manage assigned programs within the client’s business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs play a key role in the client’s flexible load plan in support of Oregon’s clean energy future.

The Program Manager role will ensure the on-going success of these programs by continuing to develop and execute the programs’ implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of this division.

Key Responsibilities

Market Knowledge and Program Analysis:

• Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs.
• Maintains extensive market knowledge through key trade publications, participation in trade organizations, and meetings/trade shows.
• Develops market-driven solutions for business customers.

Program Strategies:

• Leads projects and workstreams to develop innovative, creative, and cost effective strategies that drive the success of a variety of programs.
• Ensures the vision and strategy are aligned with corporate strategy and industry trends.
• As a recognized authority for small and medium business customer segment, champions features and benefits, while also identifying the best uses of company resources for program goals.
• Implements strategies for complex customer and vendor agreements.

Program Performance and Evaluation:

• Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions.
• Utilizes data-driven insights to make program enhancements and improvements, including continuous improvements to customer experience, tariff updates, and grid performance.
• Leads initiatives to enhance program performance and adapt to the evolving landscape of innovative technologies.

Program Life Cycle Management:

• Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages.
• Manages program enhancement development and implementation while expanding program participation among customers.

Internal Collaboration:

• As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions.
• Collaborates with internal partners for stakeholder reporting, including regulatory, fiduciary, and grid resource planning and reporting.
• Develops shared goals and metrics with operational and outreach partners.

Customer Experience:

• Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences.
• Implements changes to program and service design to increase customer satisfaction and market adoption.
• Identifies changes to a wide range of programs to increase customer satisfaction and supports recruitment efforts by providing training and managing the participant pipeline.
• May lead customer-direct support for customers who have questions or challenges with programs or tools associated with the program.

Policy Planning and Development:

• Supports the development of policies, practices, or procedures related to customer programs and services.
• Supports regulatory processes and stakeholder engagement on new initiatives, programs, and services.
• Contributes to policies and practices that address program compliance and ensure alignment with regulatory requirements.

External Relations and Communication:

• As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations to ensure the company is at the forefront of marketing opportunities.
• Oversees vendor performance against scope, schedule, and budget.

Education Requirements:

• College degree (or 8 years of experience working with demand response)
• CAPM Certification preferred.
• Ideal candidate will have 5–7 years of relevant experience in demand response, energy efficiency, distributed energy resources, or program/project management.
• Previous utility industry experience required.
• Excellent skills with Excel for trend analysis, project tracking and organization
• Extensive background with cross-functional team work.
• Excellent collaboration and communication skills.

Pre-Employment Requirement

All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing

APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.