What are the responsibilities and job description for the Service Desk Technician position at APR Consulting?
APR Consulting, Inc. has been engaged to identify a Service Desk Technician
Location: Enid, OK 73701 - onsite
Position: Service Desk Technician
Pay Rate: $34.66/hr
Duration: 26 weeks
Expected Shift: M-F 8am to 5pm
Job Description:
The Device Support Analyst is responsible for end user data processing equipment for client’s Health facilities, affiliated entities, and IT customers.
Job Responsibility:
The Device Support Analyst responsibilities include, but are not limited to, the following:
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
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Location: Enid, OK 73701 - onsite
Position: Service Desk Technician
Pay Rate: $34.66/hr
Duration: 26 weeks
Expected Shift: M-F 8am to 5pm
Job Description:
The Device Support Analyst is responsible for end user data processing equipment for client’s Health facilities, affiliated entities, and IT customers.
Job Responsibility:
The Device Support Analyst responsibilities include, but are not limited to, the following:
- Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
- Reviews and recommends hardware solutions and processes associated with paperwork and/or follows assigned procedures for PCs, printers, and terminals
- Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
- Arranges and schedules installation or modification with the customer
- Provides training to the customer as needed for the installation
- Maintains inventory, documentation, records, and reporting tools applicable to department standards
- Follows set procedures in managing trouble tickets
- Troubleshoots network connectivity across multiple hardware platforms including AS40
- The Device Support Analyst reports to the Manager Device Support and Help Desk.
- This position may have additional or varied physical demand and/or respiratory fit test requirements.
- Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
- Normal office environment. When working in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
- Bachelors’ Degree or Associates Degree or 1 year experience or A or equivalent technical certification
- Experience with maintenance and/or setup of personal computers and peripheral equipment
- Knowledge of PCs, printers, and networking equipment
- Valid Oklahoma driver's license and automobile insurance verification and good driving record for the past three years
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
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Salary : $35