What are the responsibilities and job description for the HR Service Center Representative position at APR Consulting?
A client is looking for an HR Service Center Representative to join our HRAnswers team as we continue to expand and grow our customer support teams globally. The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests
Position: HR Service Center Representative
Location: New York, NY 10003 (REMOTE)
Pay Rate: $25-$28/hr. on W2 (depends on experience)
Duration: 12 months
Hours: 1st shift, M-F, 8:00 am – 5:00 pm PT or 11:00 am – 8:00 pm ET (must be flexible to work PT hours)
***This is a Remote position***
JOB SUMMARY
- We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests. This is a Contingent Worker position.
RESPONSIBILITIES
- Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.
- Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests.
- Deliver personalized care experiences and eff ective partnerships through multiple modes of communication including chat/phone/casework
- Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services.
- Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service.
- Support customers on implementation and execution of core HR programs while supporting the needs of the business.
- Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action.
- Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.
- Conduct regular HR data integrity audits and update HR systems.
- Ensure that all transactions are accurate and compliant with current SOX and internal control guidelines.
- Document and map new and current processes, as well as review them on a regular basis and make improvements.
- Monitor and actively contribute to personal Service Level Agreements for responsiveness, turnaround time, and employee experience
REQUIREMENTS
- Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence
- HR Domain Knowledge with at least 3 years experience in a client facing HR role
- Experience supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc
- Experience with Workday or a similar HCM
- Educated to degree level (BA/BS Degree) or equivalent experience
- Experience with ServiceNow, Jira or a similar ticketing system
- Continuous improvement mindset
- Excellent verbal and written communication skills
- Exceptional customer service skills with a continuous improvement mentality
- Team player and adept at collaboration in a virtual, global environment
About our client:
Our client is a subsidiary of an American multinational telecommunications company for its media and online businesses.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
#SLA
Salary : $25 - $28