Inside Sales Supervisor

Essential Functions & Responsibilities

• Demonstrate FCx Core Values in daily internal and external interactions.
• Perform daily workload check and distribute as needed amongst the team to maximize efficiency and reduce the need for overtime.
• Review customer account distribution amongst the inside sales team and make recommendations for Ops/VPs if changes need to occur.
• Review weekly timecards for approval, changes; update and correct as needed.
• Approve PTO requests in Workday and record PTO on the branch public calendar. Helps create and monitor goals that aligns with company goals.
• Provide expertise, leadership, training, and coaching to a team of 2-6 Inside Sales Representatives including:
• Provide input on Introductory & Annual Performance Reviews, as well as coaching and recommendations for performance improvement plans.
• Sales Tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements.
• Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Assist in properly training and guiding the inside sales team to resolve issues in P21. Support the operations/management team on leading initiatives with the inside sales team. Promotes and maintains effective working relationships with suppliers and customers Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
• Other duties as assigned by Management.
  
  

Competencies

Communication Employee Development Job Knowledge Sales Goals

Conflict Management Employee Management Leadership Sales Skills

Customer Service Initiative Problem Solving Teamwork

Decision Making Interpersonal Skills Quality Technical Skills

Essential Physical Functions/Equipment Used

• Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed.
• Must be able to sit for long periods of time while viewing computer screen.
• Previous experience with Prophet21 (P21) or similar CRM/ERP systems.
  
  

Essential Mental Functions

• Self-motivated with a can-do attitude that identifies smart, creative methods to complete complex tasks with minimal effort.
• Superior employee management skills; able to manage and develop a diverse Inside Sales team.
• Aggressive in sales tactics and strategies; desire to close sales every phone call.
• Excellent internal & external communication and problem solving skills. Strong organizational and task management skills.
• Able to tackle multiple projects while being organized, detail, and deadline oriented.
• Ability to relate to all levels of employees within the organization, as well as people customers & vendors.
• Ability to focus on company expectations while continuously striving for continuous improvement.
  
  

Preferred Education/Experience

• Bachelor’s Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5-7 years’ experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor required.
• Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Plug Knife gate, etc.), Instrumentation, Actuators strongly desired.
  
  

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.