What are the responsibilities and job description for the Account Manager position at Applied Industrial Technologies?
SCOPE OF RESPONSIBILITY
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
- Perform customer sales and service activities for a defined area to enhance service center profitability and growth.
- Manage, service and develop a territory of up to $1 million in sales.
- Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction.
- Carries out policies and procedures as defined in the quality manual.
- Continuous development through reading, schools, seminars and on-the-job training.
- Utilize promotions, campaigns, and business contacts to seek out prospective accounts; introduce company and product; establish and cultivate a contact; analyze prospect's needs and potential sales volume.
- Engage in extensive on-site customer contact to conduct sales and service activities. Develop strong sales positions; introduce new products, identify product applications, and keep account informed of product developments. Discuss and evaluate potential sales; prepare quotations and proposal; follow up and negotiate terms; close transaction. Act as a liaison between the customer and Applied departments and associates. Requires in person customer interaction.
- Organize and conduct training sessions for customers; survey market and competitive conditions; complete itineraries, expense, sales calls, lead and other related reports and records; deliver orders as necessary.
- Monitor customer complaints, follow up on outstanding orders, make emergency calls, night calls, and deliveries as required.
- Work with service center and/or vendor representatives in local contacts with customers; call and collect on past-due accounts when necessary; keep abreast of customer plant equipment to ensure prompt response to potential needs.
- Assist inside personnel as occasion demands; participate in inventory taking, stock checking, and other routine internal activities. Attend training seminars, and service center sales meetings.
- Operate company vehicle; perform preventative maintenance necessary to ensure proper vehicle performance. Requires travel to customer locations.
- Responsible for procedures to ensure that transactions are executed in accordance with general or specific authorization. Maintain accurate, complete and timely records of business transactions.
- Adhere to company policies and procedures.
- Participate in formulating and successfully implementing goals and objectives.
- Access to assets within area of responsibility is permitted only in accordance with general or specific authorization.
- Work closely with other departments or divisions on matters of mutual concern and responsibilities.
- Write and deliver presentations and prepare reports as necessary.
- Perform other similar or related assignments as responsibilities dictate or as assigned by supervisor.
- Knowledge of costing, pricing, sales practices and techniques.
- Familiar with product applications and customer relations.
- Ability to meet and deal with customers in an effective manner.
- Equivalent of two years of college.
- One year to three years’ sales experience.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.