What are the responsibilities and job description for the Inside Sales position at JD Martin?
INSIDE SALES REPRESENTATIVE
for an Electrical Manufacturing Representative Agency
Department: Inside Sales
Reports to: Inside Sales Manager
Employment Type: Full-time, non-exempt
POSITION SUMMARY
The Inside Sales Representative plays a key role in supporting JD Martins sales efforts by managing customer inquiries, providing product knowledge, preparing quotes, entering orders, and working closely with internal sales, distribution partners, and manufacturers to ensure projects are executed efficiently and materials are delivered on time. This role requires strong communication skills, attention to detail, and the ability to deliver superior customer experience in a fast-paced environment.
KEY RESPONSIBILITIES
Customer Support & Sales Opportunities
- Respond promptly and professionally to customer inquiries via phone, email, and online channels presenting electrical products and solutions
- Prepare accurate and competitive price quotes and negotiating prices using manufacturer pricing, distributor information, and internal guidelines
- Review project specifications and electrical drawings to ensure accurate product selection
- Process sales orders, change orders, returns, and warranty requests with full attention to accuracy and documentation requirements, while providing status updates to customers
- Identify and qualify sales opportunities and collaborate with outside sales to close business
Product & Technical Knowledge
- Provide customers with general product information, technical assistance, certifications, availability, solutions, and application support
- Maintain a solid understanding of JD Martins manufacturer lines, product specifications, and industry trends
- Ability to interpret engineering drawings and production schedules
- Stay up to date on electrical products, industry trends and new product offerings
Relationship Management
- Build and maintain strong relationships with distributors and contractors providing excellent customer service both before and after the sale
- Support outside sales teams with project tracking, job follow-up, quoting assistance, and customer updates
- Collaborate with the purchasing department, warehouse staff, and logistics teams to ensure seamless project execution
- Ensure all communication reflects JD Martins commitment to exceptional service
QUALIFICATIONS
Required
- Proven sales experience
- Strong project coordination and communication skillsboth verbal and written.
- Proficiency with Microsoft Office and CRM/ERP systems
- Ability to work independently and as part of a team
- Knowledge of supply chain and logistics processes in industrial distribution
Preferred
- Bachelors degree
- Experience working for a manufacturers representative, electrical distributor, or OEM
- Familiarity with product lines in electrical distribution (e.g., switchgear, lighting, controls, wire & cable, industrial components)
- Ability to understand drawings, submittals, and bill of materials (BOMs)
KEY COMPETENCIES
- Customer-focused mindset acting as a long-term partner
- Problem-solving and critical thinking
- Ability to manage multiple projects simultaneously
- Tracking project timelines, bid lists, and awarded work
- Strategic territory planning and account segmentation
- Strong work ethic, self-discipline, and independence
- Defending value against low-cost competitors
- Managing long sales cycles and repeat-buy relationships
- Strategic territory planning and account segmentation