What are the responsibilities and job description for the Information Technology Support Specialist position at Applied Connective Technologies?
Join a dynamic locally owned and operated technology group in our brand-new Ogallala office as an IT Support Specialist! Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, Elkhorn, and now Ogallala, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team, so currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on this key role.
This will be a full-time position with standard hours, 8am to 5pm, Monday through Friday, requiring both remote and onsite support of clients.
The IT Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests, and duties require remote and onsite support of clients.
Communicating effectively internally and to external resources is a top priority for the IT Support Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA.
Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.
More details available upon request!